Customer Success Manager
Customer Success Manager
Centric Software
Düsseldorf
Sehen Sie, wen Centric Software für diese Position eingestellt hat
About The Team
The Centric Pricing and Inventory Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the entrepreneurial-spirited individual who wants to be a part of the most innovative AI-based in-season pricing & inventory solutions in the industry. This team requires a real sense of initiative and autonomy to deal with everyday situations. Centric is aggressively penetrating the fashion/apparel, beauty, and home markets with solutions in Market Intelligence & Trends, and Price & Inventory optimization automation. The ability to deal with customers and handle customer situations will be key.
Responsibilities
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The Centric Pricing and Inventory Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the entrepreneurial-spirited individual who wants to be a part of the most innovative AI-based in-season pricing & inventory solutions in the industry. This team requires a real sense of initiative and autonomy to deal with everyday situations. Centric is aggressively penetrating the fashion/apparel, beauty, and home markets with solutions in Market Intelligence & Trends, and Price & Inventory optimization automation. The ability to deal with customers and handle customer situations will be key.
Responsibilities
- Own and develop a portfolio of 5-10 customers
- Form strategic relationships and develop strategic roadmaps
- Visit customers on-site or remotely through web sessions
- Monitor and improve customer success process
- Own key activities QBRs (Quarterly Business Reviews), user trainings, roll outs
- Document all customer relevant interaction (ticket system) and relevant customer information specifics
- conduct customer satisfaction surveys
- Manage, communicate & document all customer topics such as configurations, incidents, feature/ change requests and follow up internally for speedy resolution
- Work closely with account & Pre-Sales mananger on upsell & cross sell opportunities
- Continuous improvement of processes and systems for project, service and requirements management (via feature requests)
- Analyze and interpret A/B test results to determine the further roll out configurations and plans
- Work with the customer to optimize the performance of the product, including making recommendations for configuration changes or other improvements
- Ensure all customer specific time & effort is being tracked accurately
- You have a degree in business administration or similar
- You have experience in retail merchandizing in the fashion & lifestyle industry
- You are solution-oriented with good communication skills and enjoy working with customers
- You feel comfortable in the analytical SaaS environment, as well as on all hierarchical levels in your communication
- Your English skills are business fluent, other languages is a plus
- You are familiar with the common Office applications and Business Intellignece
- Even if the customers are primarily served remotely, you are willing to travel from time to time
- You enjoy working in a dynamic, diverse and multi-national team
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Karrierestufe
Management -
Beschäftigungsverhältnis
Vollzeit -
Tätigkeitsbereich
Sonstiges -
Branchen
Internet-Publishing
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