Client advisor- Korn Ferry Listen

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

ARE YOU READY TO ‘BE MORE THAN’?

No one knows more about aligning talent and organizational strategies than us. With our unique expertise, we can help you release the power of your collective genius and drive superior performance.

At Korn Ferry, we’re passionate about creating a diverse, autonomous, and flexible environment.

You’ll be empowered to share your ideas and to follow them through. And, because we’re all about taking talent further, you can look forward to exceptional training and development opportunities in every role.

OUR PURPOSE: To enable people and organizations to exceed their potential.

OUR VISION: To be the preeminent organizational consultancy.

OUR VALUES:

• Inclusion: We embrace people with different points of view, from all backgrounds. And we think and work as one team.
• Honesty: We say what we mean, and we do what we say. We hold ourselves to the highest standards. And we make it safe for people to speak out when they see something wrong.
• Knowledge: We are insatiably curious, always learning new things. And we actively help our colleagues grow and develop, too, with mentoring and support.
• Performance: We never settle for the status quo. We always strive to be better today than we were yesterday and do our best for our clients, colleagues, and shareholders.

KORN FERRY DIGITAL

Korn Ferry Digital is based on a world-class, integrated platform granting clients direct access to our proprietary data, insights, and analytics. Clients benefit from a unified talent framework and language across the enterprise. Our suite of products drives organizational performance by connecting people to strategy through over 5,000 success profiles—informed by extensive research on exceptional performance.

This integrated platform draws from the most comprehensive and up-to-date people and organization databases globally. It dismantles organizational and HR silos by fostering communication in a common talent language. With over 69 million assessments taken, pay benchmarking data from over 25,000 companies and engagement data from 8 million employees, Korn Ferry Digital empowers organizations to thrive.

Opportunity to Enhance Your Career - It’s about Exceeding Your Potential.

We’re excited to welcome a Principal Consultant, who will play a pivotal role in driving positive impact on client business performance. Korn Ferry Listen offers a full suite of employee experience feedback programs including annual engagement surveys, pulse solutions, onboarding/exit surveys, and culture diagnostics.

Key Responsibilities:

• The role holder handles multiple large sized, complex projects, working primarily with German and European clients who are identified as key accounts
• Responsible for retaining clients through strong client relationship management
• Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of HR/OD). Needs a deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor
• Delivers business and organisational insights, helping clients take action on survey findings, and finds ways to track ROI on business improvements
• Directs action planning and change initiatives for organisational improvement
• Helps clients link survey data to other business processes or initiatives
• Responsible for coordinating and collaborating with client and Korn Ferry Insight client delivery team; shares issues, communicates regularly and participates in meetings
• Takes a lead role in conducting interviews with senior management and other stakeholders, developing questionnaires, developing and delivering insightful presentations
• Participates in internal and external client debriefs, and key client meetings
• Actively participates in new business development activities to support Business Development team, including acting as technical and relationship expert to give input on proposals and attend pitches
• Partners with wider Korn Ferry teams to lead joint sales efforts to win new work and demonstrate ‘joined-up’ solutions for clients
• Occasional travel required

Professional Experience/Qualifications:

• Extensive survey research background, gained via an agency or in-house at a client
• Experience of questionnaire design, data analysis and presentation writing and delivery experience at C-suite level
• Deep experience of stakeholder interviews and focus groups
• In-depth understanding of research methods/techniques to advise clients and guide internal teams
• Direct client contact experience. Ideal candidates will have experience of working with blue-chip clients at C-suite level, as well as projects with complex methodologies
• Proactive and enthusiastic
• Familiarity with Qualtrics EX platform preferred
• Proficiency in Microsoft Office products, including Excel, Word and PowerPoint
• Fluency in German and English

Education:

• Background in Psychology preferred or associated discipline
• Additional formal education (e.g. MBA, MA, MSc, Chartered Psychologist) a real advantage

If you’re ready to take your career to the next level and make a significant impact in the ever-evolving Korn Ferry Digital landscape, we encourage you to apply.