Client Advisor - Hamburg

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods, and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

TASKS & RESPONSIBILITIES

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with colleagues in order to create a positive environment and pays attention to performance level
• Receives and displays the products according to procedures
• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to ensure the highest level of satisfaction

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with supervisor support
• Turns every touchpoint with customers into a positive situation, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests

Product and Visual

• Participates to product presentations
• Deeply knows all products of his/her category and is updated on all the product categories in store
• Ensures the appropriate care of the store

PROFILE

• Experience as Client Advisor in a luxury boutique
• Alignment with Loro Piana brand and products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Strong clientelling skills