VENMATE

🏹 A successful customer onboarding process can make all the difference in building long-term relationships. Here are key elements that set a great onboarding experience apart: 🗓 Clearly Defined Plan: A structured roadmap ensures everyone knows the journey ahead, minimizing confusion. 🤝 Step-by-Step Guidance: Providing detailed instructions helps customers navigate each phase seamlessly. 💬 Transparency About Progress: Regular updates keep customers informed, building trust and reducing uncertainty. ✔ Assigned Ownership of Tasks: Designated team members ensure accountability and smooth execution of each step. 🎯 Measurable Goals: Clear, achievable objectives allow for tracking progress and celebrating milestones. 🌟 Personalized Experience: Tailoring the process to meet individual customer needs makes them feel valued and understood. By focusing on these elements, we can turn the onboarding process into a delightful and empowering experience while reducing time-to-value for our customers! 📈 Let's aim to make every first impression count! 🚀 #CustomerOnboarding #CustomerSuccess #BusinessGrowth #ClientExperience #CustomerJourney VENMATE #CSM

🌟 Great Read Alert! 🌟 We recently came across a fantastic report that we believe is a must-read for anyone involved in #B2B business. 💡 Titled "Umdenken beim Verkauf von Business-to-Business-Lösungen: Integration von Marketing, Vertrieb und Customer Success Management" (in German) this insightful document highlights the critical role of customer success in today's competitive market. 📘 Check out the full report here: https://lnkd.in/ejpb2qRU Key Insights: 🔹 Solution Selling: Focuses on customized solutions rather than individual products. 🔹 Integration is Key: Marketing, sales, and customer success management must work closely together to truly understand and meet customer needs. 🔹 Customer Success: Essential for building long-term relationships and ensuring customers derive maximum value from solutions. 📈 This report provides strategic measures for promoting integration, such as decentralizing decision-making, forming cross-functional teams, and introducing roles like Chief Revenue Officer. 💪 These insights are invaluable for improving customer engagement and retention, especially in medium-sized companies where departmental silos often hinder efficiency. 🙏 A big thank you to the authors Carolin Durst and Jens Pöppelbuß for their comprehensive analysis and forward-thinking strategies. Let's embrace these innovative approaches to enhance customer success and drive sustainable growth in the B2B sector! #B2B #CustomerSuccess #Marketing #Sales #BusinessGrowth #Innovation

🚀 Chek out our Udemy course on Customer Success in B2B SaaS! 🚀 This course is perfect for anyone looking to enhance their skills and knowledge in the rapidly evolving field of customer success. 📘 Course Highlights: ⭕ Comprehensive exploration of customer success and its evolution ⭕ Key metrics and KPIs crucial for performance evaluation ⭕ Navigating the customer journey and pinpointing pain points ⭕ Crafting robust customer success strategies, including customer segmentation and SMART goal setting ⭕ Deep dive into onboarding, adoption, retention, and expansion strategies ⭕ Cultivating a customer-centric culture with actionable insights ⭕ Engaging modules, real-world case studies, and interactive discussions Join us and learn how to foster enduring customer relationships, lead customer success initiatives, and drive your organization towards exceptional growth in the competitive B2B SaaS arena. 🎓 Enroll now and start your journey towards mastering customer success: https://lnkd.in/eZuJrrdh Let's build a brighter future for customer success together! #CustomerSuccess #B2BSaaS #OnlineCourse #VENMATE #Udemy #ProfessionalDevelopment #CustomerCentric

🤓 Som interesting statistics about the importance of CSM 💡 👇 check them out and let us know what you think 💬 #CSM #VENMATE #Startup #statistics #customersucces

Hinterland of Things - What a fantastic event! 🌟 Attending the Hinterland of Things last week was incredible. I had the chance to see some amazing start-up pitches that left me inspired. 🚀 Met some fantastic people, exchanged ideas and found new ways of collaboration. 🤝 And to get to know some great business models and new technology solutions.💡 Thanks a lot for the great conversations Josua Kurt Köhler Konstantin Breitkopf Nuri Bölme Elias H. Leonard Wolters Max Johann Hubert Hasenohr Dr. Tobias Klinke Jana Hermann and everyone who organized the event. #HinterlandOfThings #Networking #Innovation #Startups #Entrepreneurship #gobeyond

🌟 Last week we VENMATE participated at a very interesting HubSpot Event in Berlin! "Reinvention Through AI – Meeting Customer Expectations & Delivering Customer Value" ⚡  It was very exciting to join this event with creative and driven professionals, all focused on meeting and exceeding customer expectations. 🤝 Reconnecting with fellow founders, engaging in deep-dive discussions, and gaining fresh insights from a panel discussion has been truly enriching. Thank you Daphne Costa Lopes for a great keynote. Especially pointing out the importance of defining the customers' goals and measure their success of achieving those goals, which resonated a lot! Additionally the panel talk between Anja Schauer, Henry Kayser and Sebastian Brent Weyer on AI in Customer experience was very insightful! A huge thank you to #HubSpot for organizing such a dynamic event! #HubSpotEventBerlin #CustomerValue #Innovation #Networking #CustomerSuccess #CSM

🚀 Just back from a fantastic experience at the Hinterland of Things Conference where it was great to represent VENMATE! 🙌 It was a fantastic opportunity to reconnect with friends and fellow innovators, absorbing insightful keynotes, and making new connections. 🎤 The energy and innovative ideas shared have left us inspired and ready for new challenges and collaborations. 🙏 Thanks to everyone who made it memorable, and to the organizers for a seamless event. Excited for what's next! Henrike Luszick Konstantin Borek Thies Hofmann Sebastian Borek Madita Pierenkemper Dr. Nik Tavakoli Lennie Schlund #Hinterland2024 #TechConference #Innovation #Networking #hinterland24 #foundersfoundation #Startup

🚀 Insights from the CustomerGauge Report: The State of B2B Account Experience In today's competitive landscape, understanding customer churn and retention metrics is more crucial than ever. 💫 👀 Here are some eye-opening statistics: 💸 Acquiring vs. Retaining: It costs between 5 to 25 times more to acquire a new customer than to retain an existing one. ⏩ Churn Rates: Overall Average: 6.58% B2B: 6.7% B2C: 6.6% B2B2C: 2.85% 🙅♂️ Top Reasons for Customer Churn: Not achieving desired outcomes: 44% Product limitations: 20% High price: 13.7% 💡 Given that acquiring a new customer is significantly more expensive than retaining an existing one, these statistics underscore the importance of focusing on customer retention and proactively managing your customer base. 🤔 How does your organization tackle these challenges? Are there proactive measures in place to enhance the customer experience and reduce churn? 💬 Let’s discuss strategies that can turn these insights into actionable outcomes! #CSM #CustomerSuccess #Retention #Startup #Churn #SaaS

Last week VENMATE visited the 10X-Event by Seibert Media GmbH! 🚀 Thank you for hosting this amazing event with insightful panel discussions (Kevin Tscholitsch, Johnnie Clapper & Melanie Schöyen) and fantastic exchanges about modern CSM (in particular with Markus Meyer and our xdeck peers Markus Adler & Simon Kooke) 💡 It was so much fun and inspiring to be part of the event and we are looking forward to the next event! 🙌 #Startup #Event #CSM #CustomerSuccess Felix Benscheid

🌟 Unlocking Growth with Net Revenue Retention (NRR) 🌟 In the fast-evolving SaaS landscape, understanding and optimizing Net Revenue Retention (NRR) can be the difference between thriving and merely surviving. 💪 Our latest VENMATE blog post dives deep into what NRR is, why it's crucial for your business, and practical strategies to enhance it. 🚀 💡 Learn how to use NRR to predict growth, attract investment, and significantly improve your customer success outcomes. We're sharing actionable tips that can help you enhance customer engagement, optimize pricing strategies, and much more! Ready to transform your approach to customer retention? 💫 Read the full article here: https://lnkd.in/g84HvSbT #NRR #CustomerSuccess #SaaS #BusinessGrowth #VENMATE #Startup #CSM