Service Design Network

During the last Service Design Network Global Conference in Berlin, the SDN leadership team committed to expand and support our vibrant global community. Today, we are very pleased to welcome our 8 new/revived chapters! Please contact each chapter lead directly if you would like to get involved with your respective SDN local chapters: • Merida, Mexico: Daniela Fernandez Manzo • Sweden: Stefan Moritz • Berlin, Germany: Adam B Cochrane • Boston, USA: Brian Gillespie • Philadelphia, USA: Andy McDonald • Guangzhou-Foshan, China   • Greece: Vasia Christoulaki • Portugal: Luísa Pessoa Birgit Mager Judee Bendiola Jesse Grimes Sonja Jazic TARO AKABANE Teija Hakaoja Paige Roche

Are you looking to add more tools to your sustainability service design toolkit? Then look no further, as Harmonic Design will be hosting a workshop on the Service Design Global Conference 2024 workshop day in Helsinki, on Oct 2nd, on designing for sustainability. With increasing consumer interest in environmentally conscious businesses, sustainability has evolved from a mere differentiator to a key service strategy. This hands-on workshop aims to guide service design practitioners through ways to redesign service systems to make them more accessible, preferable and sustainable. You will leave this workshop with a renewed sense of inspiration, equipped with the skills and confidence to apply a sustainability perspective to your design work while gaining knowledge of a new tool to add to your service design toolkit. Read more about this and other SDGC24 workshops and secure your seat before they are sold out: https://lnkd.in/dzMGagms #SDGC24 #ServiceDesign #DesignThinking #Design

🚀 Last Call for Volunteers! 🚀 This is your opportunity for applying as a volunteer for SDGC as the deadline for submission of the volunteer application is July 21, 2024. ✨ Don’t miss out on this incredible opportunity. Apply now!✨ https://lnkd.in/d3sU2ii2 #CallForVolunteers #Volunteer #ServiceDesign #SDGC #DesignThinking #Design

🌟 Join the SDN Ambassadors Live for SDN Community Voices! 🌟 This week, we are excited to feature Frank S., CEO/CXO and UX + Service Design Lead at Experience Dynamics Inc.. This session will cover insights on bridging the gap between research and practice in UX, inclusive design, and service design methodologies. As part of our weekly conversations, we invite the Service Design Network community to connect, learn, and engage inspired by our members' dynamic and diverse energy. What do you think is the main aspect of making design inclusive? Share and ask your questions live and engage with this week’s community voice! 🙌 🎟 Interested in joining us live? RSVP now! #ShareYourServiceDesignStory #ServiceDesign #LinkedInLive #ServiceDesignNetwork #SDNCommunityVoices

Ready to jump over the attitude-behaviour gap to more sustainable world by designing handprint customer journeys? Join us at the workshop hosted by LAB University of Applied Sciences on the Service Design Global Conference 2024 workshop day on Oct 2nd! The basic idea in this workshop is to help consumers surpass the attitude-behaviour gap of ecologically conscious choices and behaviours by supporting them with a customer journey that blends easily into their everyday lives. You'll have a chance to get research-based information and personas based on real-life customer research to cross barriers and drive behaviour towards sustainable lifestyles. Furthermore, the workshop will enable you to try out psychology-based heuristics in service touchpoints for nudging the customer into eco-conscious behaviours. Read more about this and other SDGC24 workshops and secure your seat before they are sold out: https://lnkd.in/dzMGagms #SDGC24 #ServiceDesign #DesignThinking #Design

🤖🌟 As AI becomes more integrated into our lives and work, service designers have a crucial role to play. We must understand AI's impact, visualize decision-making processes, and identify potential harms. By mapping out AI's role and assessing its effects on individuals, society, and the planet, we can create more responsible and inclusive AI-supported systems. 🌍💡 📚 Have a look at the article 'AI-What's the harm in that?' by Kaisa Alapartanen (She/Her) from Touchpoint Vol. 15 No. 1: Service Design at the Dawn of AI. 🔔 *Note: Free copies of Touchpoint are available for SDN members! Visit the link below to become a member now: https://lnkd.in/dKX6EM7 🔗 Visit the link here to grab your copy now: https://lnkd.in/g3CWWXWF #ServiceDesign #DesignThinking #SDN #SDNetwork #Touchpoint #TouchpointJournal #AI

📢 More speakers revealed for the Service Design Global Conference 2024! 📢 We're honoured to announce four more exciting talks joining the lineup at the SDGC24 stage in Helsinki and online in October: Andreas Pattichis, Design Director, Partner at Hellon Ltd: ✨ Debunking the Myth: The Tangible Impact of Service Design ✨ Anna Kholina, Design director at Futurice Helsinki & PhD candidate at Aalto University: ✨ Design against capitalism ✨ Paula Wuth, Director of Experience and Strategy at New & Professor at Pontificia Universidad Catolica de Chile ✨ Imagining the future to impact people and organisations today: novel methods and cases from Latin America: ✨ Oliver Muchiri, Business Unit Lead, Service Design & Systems Strengthening at ThinkPlace and Naserian Saruni, Service Designer at ThinkPlace: ✨ Integrating Community Insights to Design Responsive Primary Health Care Services and Systems in Sub-Saharan Africa ✨ Don't miss your chance to learn from the best! Check out more info on the speakers and the #SDGC24 program here: https://lnkd.in/gwP2We9Y #SDGC #ServiceDesignNetwork #ServiceDesign #DesignThinking #Design

✨ More speakers revealed for the Service Design Global Conference 2024! ✨ We're thrilled to announce four more speakers to bring diverse angles and viewpoints on service design & impact to the stage in Helsinki and online this October: Alessandra Molderings-Enriconi, Associate Service Design Director at denkwerk GmbH: ✨ Agents of Systemic Change ✨ Angélica Flechas, CEO and Founder at HÁPTICA: ✨ The Power Behind Service Design With a Gender Vision. ✨ Aino Makkonen, Lead Service and Business Designer & Juha-Matti K., Director, Head of Design at Siili Solutions: ✨ When Service Design Was About to Have Zero Impact - And What We Learned From It. ✨ Pablo Fernandez Vallejo, Academic Coordinator at Universidad de 'San Andrés' (UdeSA), Buenos Aires: ✨ Redefining Design Skills: Preparing Designers for a Rapidly Evolving World ✨ Don't miss your chance to learn from the best! Check out more about the speakers and the #SDGC24 program here: https://lnkd.in/gwP2We9Y #SDGC #ServiceDesignNetwork #ServiceDesign #DesignThinking #Design

📹 Hey LinkedIn community! Last month our Ambassadors were thrilled to host the first Community Voices SPECIAL event, where we delved into the latest service design trends, challenges, and innovations with Birgit Mager: pioneer professor in Service Design at Köln International School of Design and founder of Service Design Network. If you missed our exciting LinkedIn Live chat with Birgit, moderated by Gabriele M. Frattini and Katie Sadler don't worry - we've got you covered! 🎉 Birgit shared her expertise on the evolution of service design, introducing the need to focus on implementation and new technologies, and the necessity to leave room for young talent! 🗣️ If you couldn't join us live, we invite you to watch the recording of the event and hear Birgit spill the tea on the latest in service design. You won't want to miss it! 💪 📅 The recording is now available at: https://lnkd.in/dUjk9DYg So, grab some popcorn 🍿 and get ready to learn from one of the best in the biz! Thank you to everyone who joined us live, and we hope to see you at our next event. #ServiceDesign #Innovation #LinkedInLive #DesignThinking #Design

Unlock the power of AI to create innovative services, embrace sustainability in your daily service design work, elevate your journey management skills, or master the art of facilitation with our expert guidance. We got you covered at Service Design Network Academy. Visit the trending service design courses here: https://lnkd.in/dVuT9Tt Subscribe to our weekly newsletter here: https://lnkd.in/gMeQXHrH #SDNAcademy #ServiceDesign #DesignThinking #Design