GOT IT Solutions GmbH

Job opportunity Desktop Support Engineer Level 1 Important note: Candidate must have presence in Germany This is an excellent opportunity for a skilled IT Support Engineer to onsite with one of Game of Technologies IT Group’s key clients and carry out a wide range of IT related services providing an excellent customer experience. The Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Responsibilities Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010. Should have basic knowledge of Mac operating system, to support Apple PC users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Required Skills Language: Engineer Should be proficient in Local/German and English language Ideal candidates should have good Local and English language skills with 2-4 years’ experience in a similar role. CompTIA A+, Microsoft Certified Professional (MCP) or, equivalent experience, or better. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Location : Sittarder Str. 1, 40477 Düsseldorf  Drop Your CV at below Emails or Apply Directly from LinkedIn: jobs@gameoftechnologies.com