DQuadrat Living GmbH hat dies direkt geteilt
𝐅𝐮𝐭𝐮𝐫𝐞𝐇𝐨𝐭𝐞𝐥 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐦𝐞𝐭 𝐟𝐨𝐫 𝐚 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩 𝐨𝐧 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐚𝐥𝐨𝐧𝐠 𝐔𝐬𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐬 𝐢𝐧 𝐇𝐨𝐭𝐞𝐥 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 This week, the FutureHotel Innovation Network took place in #Heilbronn having as central topic Artificial Intelligence and its impact on the hotel industry. The objective was to dive into the insights and outcomes from our ongoing FutureHotel research that will result in a #study about »𝐀𝐈 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐚𝐥𝐨𝐧𝐠 𝐮𝐬𝐞𝐫 𝐣𝐨𝐮𝐫𝐧𝐞𝐲𝐬 𝐢𝐧 𝐡𝐨𝐭𝐞𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬«. Carina Pardek shared selected use cases from the study and presented real-world examples, emphasizing the impact AI can have on the hotel guest, hotel employee, and hotel business. To better understand current applications for hotels we looked at AI solutions for review and reputation management, with a tandem impulse from Maximilian Lüders from MARA Solutions (AI provider) and Steffi Gruber from DQuadrat Living GmbH (hotel operator and AI user). From their impulse, we learnt how AI can overtake a hotel’s employee task to respond to online guest reviews and help them manage their online reputation faster, easier and more efficient, all from one platform. As a quantifiable benefit of this example they highlighted time savings of 26 hours per month with an equivalent in cost savings of 1.100 Euro per month. Another use case was about AI solutions and use of sensors in tracking the live number of guests as well as building management (e.g. HVAC), with a tandem impulse from Pascal von Burg from Xovis (AI provider) and Jan Müller from Eliona Smart Building Assistant by IoTEC AG (AI integrator). Their solution can not only help hotels reduce their heating and cooling costs with more than 15%, but also contribute to higher guest ratings of services and amenities. Dennis Stolze from Fraunhofer IAO presented the possibilities that AI offers for cognitive environments and emphasized their importance for #well-being and #health in the workplace. He introduced us in the »𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧-𝐮𝐩𝐝𝐚𝐭𝐢𝐧𝐠 𝐞𝐟𝐟𝐞𝐜𝐭« dicovered by Radvansky und Copeland (Source: Radvansky, 2011). This effect describes how our memory deteriorates when we move from one room to another. 💡 Consider your approach to AI NOW before you walk through the next door because due to research insights it might happen that you forget everything. Prof. Dr. Vanessa Borkmann I Constanze Heydkamp I Katharina Dienes I Ronja Gaulinger #futurehotel #fraunhoferiao #AI #innovation #heilbronn #AIinhospitality #AIecosystem