Zoho Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticketing System
- Call Center Software
- Social Support Software
- Agent Productivity
- Knowledge Base and Forums
- Company-wide Collaboration
- Reporting and Insights
- Help Desk Essentials
Pricing Info
Pricing Info
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
- 3 Agents
- Email Inbox & Web-form
- Work Modes
- Customizable Help Center
- Knowledge Base
- Community Forums
- Re-Branding
- Domain Mapping
- Priority SLAs
- Basic Reports
- Agent Dashboards
- Manager Dashboards
- Ticket Overview Dashboard
- The Team Feed
- Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP – Embeddable Self Service
- 24×5 Phone Support
- Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint – Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24×5 Chat Support
- Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
- Live Chat
- Zia – Artificial Intelligence (Beta)
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( ₹300/Light Agent)
Integrations
Integrations
Zoho Desk integrates with the following business systems and applications:
- Zoho CRM
- Zoho Reports
- Zoho Projects
- Zoho Creator
- Salesforce
- Microsoft
- Customer Thermometer
- Twilio
- G Suite
- RingCentral
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Omnichannel customer support (email, SMS, chat, social media)
- Real-time performance visibility
- Voice Self Service
- Unified Communications
- Workforce management
- Virtual queue callback
- Business Process Automation
- Strategic planning
- Collections
- Outbound Dialing
- Multichannel recording
- CRM and UC Integrations
- Speech recognition
- Customer surveys
- Quality management
- Workforce Optimization
- Supervisor iPad Edition
- Interactive voice response
- Reporting and Analytics
- Speech analytics
Pricing Info
Pricing available by quote only. Contact Interactive Intelligence for more pricing information.
Integrations
Interactive Intelligence supports integrations with the following business systems and applications:
- Amazon Web Services
- Microsoft® Lync® Server
- Microsoft Dynamics® CRM
- Buzzient Enterprise™
- Oracle Social Experience
- Astute
- Heat (FrontRange)
- Onyx (Consona)
- Remedy (BMC)
- Oracle Service Cloud
- SAP
- Salesforce®
- Siebel (Oracle)
- NICE
- Verint
- Aspect
- PureCloud
- OrgSpan Select
- OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Company Email
Contact No.
Company's Address
7601 Interactive Way
Indianapolis, Indiana 46278
USA
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Every time you pick a software that you believe will work best for your company you shouldn’t only focus on what reviewers have to say about it. In many cases individual experience with the app may change, depending on your own preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you an immediate overview of how real users of Zoho Desk and Interactive Intelligence CaaS estimate their experience with the service. Our system is built around advanced analysis of product appearances on other websites, social media and blogs, so you will receive a full and credible picture of what other customers think about every product. In this example Zoho Desk has a total satisfaction rating at 100% while for Interactive Intelligence CaaS 100% of people say they had a positive experience with it.
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