New Features and Enhancements
| All features and enhancements below will be available to all customers from May 31, 2024. |
Salesforce Connector App
Sync contacts, accounts, and custom objects between Salesforce and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
More details here.
Dynamics CRM Connector App
Sync contacts, accounts, and custom objects between Dynamics CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
More details here.
Pipedrive CRM Connector App
Sync contacts, accounts, and custom objects between Pipedrive CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
More details here.
Snowflake Connector App
Sync contacts, accounts and custom objects between Snowflake and the Suite. Push reporting data into the Snowflake Warehouse.
More details here.
Azure AD Connector App
Create and manage agents from within the Azure AD portal, simplifying user management in the Suite.
More details here.
Freshworks-Axialys integration
Integrate your Axialys account with the Suite to offer support over the phone. Manage customer conversations from across channels in one unified inbox.
More details here.
Freshworks-Ziwo integration
Integrate your Ziwo account with the Suite to offer support over the phone. Manage customer conversations from across channels in one unified inbox.
More details here.
Freshworks-Genesys integration
Integrate your Genesys account with the Suite to handle phone support. Manage customer conversations from across channels in one unified inbox.
More details here.
Connector Apps Billing Improvements
Simplifying the process of purchasing Connector App tasks directly from the billing page for the Suite with an improvement to the billing interface.
Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Insightly CRM Connector App
Sync contacts, accounts, and custom objects between Insightly CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Copper CRM Connector App
Sync contacts, accounts, and custom objects between Copper CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Capsule CRM Connector App
Sync contacts, accounts, and custom objects between Capsule CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Zoho CRM Connector App
Sync contacts, accounts, and custom objects between Zoho CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Hubspot CRM Connector App
Sync contacts, accounts, and custom objects between Hubspot CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Sugar CRM Connector App
Sync contacts, accounts, and custom objects between Sugar CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
FullContact Connector App
View customer contact details in FullContact when you create a contact in the Suite.
ZoomInfo Connector App
View your customers' company information created from ZoomInfo on the Suite.
Google BigQuery Connector App
Sync contact, account, and custom module data between Google BigQuery and the Suite. Export your analytics data into Google BigQuery.
PowerBI Connector App
Use this app to create and use advanced statistical metrics by exporting your Suite data into PowerBI.
Amazon Redshift Connector App
Sync contact, account, and custom module data between Amazon Redshift and the Suite. Export your analytics data into Amazon Redshift.
Changes to the Freshworks sub-processor list
We will be removing the ‘Sumo Logic’ sub-processor from our list. Freshworks performs an annual review of its sub-processors to ensure their compliance with the appropriate technical and organizational measures. We encourage you to read our Data Processing Addendum and Privacy Notice to learn more about these measures. Write to us at support@freshworks.com if you have any questions about this update.
More details here.
Cheers!