Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Changes to the Freshworks sub-processor list
We will be removing the ‘Sumo Logic’ sub-processor from our list. Freshworks performs an annual review of its sub-processors to ensure their compliance with the appropriate technical and organizational measures. We encourage you to read our Data Processing Addendum and Privacy Notice to learn more about these measures. Write to us at support@freshworks.com if you have any questions about this update.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Unanswered outgoing calls fail to create tickets in Suite accounts.
- After migration, missed call tickets no longer display the 'to number' in their descriptions.
Cheers!