Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Auto Answering Calls
Auto-answer ensures agents never miss a customer call. This way, you can reduce response time, improve engagement, and boost overall call center performance.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Some agents observed that unattended return calls initiated by the customer create two tickets instead of one.
- Some agents observed that additional options are unavailable in the widget when handling conference and warm transfers.
Cheers!