Hi everyone! I aprecciate if you could help me with this situación:
I would like to eliminate the predefined response that appears when I respond to a ticket,
I have already reviewed the predefined responses and several modules, but I cannot find where it is configured.
Best answer by Yusuf Ahmed
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+5
Hi
Greetings from Freshworks community. Please navigate to Admin > Email notification > Templates >Agent reply template to edit the reply template and update as per your preference.
I hope this helps! Happy Freshdesking
Regards,
Yusuf Ahmed
Thank you so much!
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