I’m trying to add multiple groups to a ticket view so that supervisors who manage activity across a single client with multiple support streams (different support resource) can view the tickets, and anybody working across multiple groups can see them in a single view.
Looking at Freshdesk, it seems to hint that this should be possible due to the fact it says ‘Agents is groups’ - but you can’t multi select groups to add them in? Any ideas?
![](https://cdn.statically.io/img/uploads-us-west-2.insided.com/freshworks-en/attachment/7b55a55b-8111-46e4-9bd7-96a4118d2316.png)
Best answer by Keer
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