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melambertNew Member

Ask the Community

TP09 not following schedule

I have set a schedule in the my dyson app for the the TP09. On every day at a certain time, and off by 20:45. The schedule has been switched on after adding the event in the app. However, it doesn’t turn off at the expected time? It seems to keep running, with the screen on. Does the app actually need to be running on the phone for this to work after it s set up? Where does it actually set the schedule when you do that through the app? Does the app trigger it at the required time, does it do it as a background task, does it set something on the TP09 itself so it does it.

2 hours ago

taleen79Rookie Member

General discussion

DO NOT BUY ANYTHING FROM DYSON HORRIBLE

Horrible customer service and experience. Never would i think to buy another product form Dyson.it has been over 2 months and still waiting for a refund. I don’t know how these companies operate such scammers but taking people’s money and not returning it especially when the product has been returned within their return timeline. I have called 4 times and so far everytime i do, they tell me someone will return my call in 48hours to escale this matter and refund me. i’m yet to get that call. Horrible company and I will be writting my feedback everywhere i can for people to be aware to NOT BUY a thing from dyson. Its a scam

2 hours ago

ac53Novice Member

General discussion

Customer service woes

A couple of weeks ago I noticed that cracks had appeared on the handle of my V15 Detect, and they were getting longer. I chatted with customer service and sent them pictures of the handle. I have a theory that the Dyson stand exerts undue force on the handle when the V15 is hanging from the stand. They immediately offered to replace the main body free of charge, but said it was out of stock. I was told that they couldn’t back-order the part; they’d let me know when it was back in stock, at which time I would have to initiate a new conversation with customer service and start again.Earlier this week I received an email saying that the main body was back in stock, so I initiated another chat with customer service. After having gone through all the security questions and provided the serial number again I was informed that the part was out of stock, but they would email me when it was back in stock, at which time I’d have to initiate a new chat and start from square one.Surely there m

4 hours ago

joray2shawRookie Member

General discussion

v6 low profile catch and spring

Good morningim trying to source a part for my Dyson, I have had my Dyson for years I’ve taken great care of it. The other day the catch came off and I lost the spring. I am unable to locate this part anywhere including Dyson I spoke with support and they don’t have the part. I’m disappointed in the service but if I don’t find this part the vacuum doesn’t workthanks in advance

6 hours ago

SJMRookie Member

General discussion

V11 clip in battery

Hi ive just got a new v11 with a clip in battery - is it normal for the battery to wobbly a bit when it’s clipped in? It works fine

6 hours ago

Referee1New Member

General discussion

AM07 Power Failure

Turned my AM07 fan on and ran fine for about 10 minutes then it just stopped as though no power was getting to it. Tried to restart but no good even from remote and also after changing the batteries on the plug and remote. Any ideas most welcome

8 hours ago

musicfairyRookie Member

General discussion

Why is the Laser dust detection light on my new Dyson V12s Detect slim submarine randomly gets off itself?

I’ve just changed my Dyson V10 to V12s detect slim submarine Plus (Taiwan version) 2 weeks ago. Apart from the suction seems less powerful than my previous Dyson, everything goes well and the Laser dust detection is just amazing!However I found the Laser dust detection light of my new V12s detect slim randomly went off when I was using it. It supposes to stay on all the time, doesn’t it?Does anyone encounter the same issue like mine?

8 hours ago

Revana8811Rookie Member

Everyday use

will my EU model Dyson airwrap work in US?

Hi! I’ll live in US for the next three months. Will my Dyson Airwrap work there which I’ve purchased from Turkey (i.e. EU model)? Tomorrow my flight to US. Please help me with this issue. Should I bring it with me?

8 hours ago

THadalaNew Member

Using your Dyson cordless vacuum

Digital Motorbar XL cleaner head

Can you use the Digital Motorbar XL cleaner head on wood floors without damaging or scratching them?

8 hours ago

User4221818134New Member

Ask the Community

Can I make these attachments work with my V10?

These were advertised as attachments for a Cyclone V10 Animal, but they are not locking into my machine because it appears the red connector button is missing. Is this something that can be fixed or are these parts not compatible with my vacuum? Is the problem that they actually for a different vacuum or that they not genuine parts?

8 hours ago

melambertNew Member

Ask the Community

TP09 not following schedule

2 hours ago

ac53Novice Member

General discussion

Customer service woes

4 hours ago

joray2shawRookie Member

General discussion

v6 low profile catch and spring

6 hours ago

SJMRookie Member

General discussion

V11 clip in battery

Hi ive just got a new v11 with a clip in battery - is it normal for the battery to wobbly a bit when it’s clipped in? It works fine

6 hours ago

Referee1New Member

General discussion

AM07 Power Failure

8 hours ago

musicfairyRookie Member

General discussion

Why is the Laser dust detection light on my new Dyson V12s Detect slim submarine randomly gets off itself?

8 hours ago

THadalaNew Member

Using your Dyson cordless vacuum

Digital Motorbar XL cleaner head

Can you use the Digital Motorbar XL cleaner head on wood floors without damaging or scratching them?

8 hours ago

User4221818134New Member

Ask the Community

Can I make these attachments work with my V10?

8 hours ago

Ala610New Member

Ask the Community

Dirt stuck in accessible part of V15 canister

**EDIT meant inaccessible in the titleHello,I would like to know to know if it's possible to clean the dirt stuck inside this seemingly inaccessible part of the bin?

9 hours ago

Ken BirchNew Member

Ask the Community

Can’t get my £100 recycling credit!

Is anyone else experiencing the same problem as me.The problem I have is that Dyson cannot see my order number for my new machine on their system as they seem to have 2 systems (1 old and 1 new).The customer care team can only see the new system, so when I speak to them, and believe me I have on numerous occasions, they can’t see my new machine, so they can’t issue the £100,This problem started with Dyson NOT sending me the return label as they couldn’t find my order number and after at least 12 phone calls this was finally resolved by a manager (Obed Canales) who escalated the problem to the back office team and I finally got the label to enabled me to send off my old machine. Unfortunately they haven’t resolved the problem of me being on the wrong system, so the problem still persists and I’m no closer to getting my £100. After another 2 phone calls today, the first lasting 15 minutes, then the cut me off and the second lasted 25 minutes, resulted in Rodrigo assuring me that he has e

10 hours ago

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