Transport and Arrival & Departure Manager

Department: Tournament and Venue Operations

Employment Type: Permanent - Full Time

Location: Zurich

Description

As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.

Join the team and support us on our mission.

THE POSITION

These Are Your Key Tasks

• The role is to be the main point of contact for Arrivals & Departures (A&D) and to be the project lead/support for Transport (TPT) operations across all FIFA Client Groups (Teams, Referees, FIFA Officials, VVIPs, VIPs, Workforce, Dignitaries, Media, Broadcast, and Commercial Affiliates) for the following:
• FIFA Youth Tournaments (men’s and women’s)
• FIFA Futsal World Cup™ o FIFA Beach Soccer World Cup™
• FIFA Congress and FIFA Council Meetings
• The Best FIFA Awards™
• FIFA Club World Cup™
• FIFA Women’s World Cup™ and FIFA World Cup™ - provide support to Local FIFA Subsidiary
• Other tournaments and events as they occur, such as workshops and e-tournaments.
• Work with the above client groups to agree service levels and quantify client numbers
• Undertake site inspections and complete other activities such as the Final Draw and Test Events
• Engage with points of entry stakeholders and establish Working Groups to seek feedback in their BAU operations and how these may be adapted/enhanced to meet FIFA A&D requirements
• Work with the points of entry (incl. Immigration, Customs, Lounges and owners of vehicle holding area spaces etc) produce a Concept of Operations (including client flows). Work with the relevant stakeholders in the provision of (for instance for dedicated lanes and airside tarmac access) staff, space and equipment
• As the lead or when in support of TPT produce a Transport Concept to include a budget forecast, stakeholder map, people resource plan, high level project & operational plans, a risk & issues log, resource requirements including for bus & fleet vehicles, spaces (staging and parking areas at hotels, airports and venues,) and FF&E requirements
• Communicate and gain agreement for the Transport Concept
• From the Transport Concept, produce/ work with the local LOC to produce a Concept of Operations to include the design of transport systems, processes and procedures, including a LATMP (Local Area Transport Management Plan), venue transport plans for competition and non-competition sites, organisational chart, training programme, Roles & Responsibilities matrix, VAPPS management and critical milestones
• Work with the local LOC/or if required procure transport providers. This may include the production of procurement documents (normally an RFP), selection and contracting of the transport provider
• During the implementation and operational phase of the tournament/event lead the A&D and TPT teams either through the LOC or directly as the project lead in the operational delivery
• Post-tournament or event, complete the transfer of knowledge documentation
• Support the wider Transport team as and when required and complete ad-hoc requests from within the team and Head of Transport & Logistics
• Support with requests from Divisional and Cross-Divisional management
  
  

YOUR PROFILE

We work hard at FIFA.

We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The Specific Competencies We Require For This Position Are

• Formal university degree in a transport, logistics, engineering, business or another technical subject or an alternative industry specific qualification
• Minimum of 5 years of A&D/Transport/Logistics Management work experience: ideally within football, sport, international major events. Experience of the TMM and at least one FIFA event is a major advantage
• Experience of transport planning, information management, operating plans, budgeting, and resourcing
• English language both verbal and written, any additional languages considered a major advantage
• A positive, can-do attitude and a problem-solving aptitude
• The ability to work within a fast paced ever changing environment
• Willing to complete regular worldwide travel
• Ability to work both autonomously and as part of a team - often being the first on the ground operationally at an international location and the last one to leave the event/tournament
• Planning, organisational, and administrative skills
• Strong communicator with the ability to work, influence and communicate in a corporate and project-focused organisation
• Proficient in Word / PowerPoint / Excel
  
  

Perks & Benefits

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
  
  

About FIFA

We are FIFA, the global governing body for football.

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.