Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
, Job Description
As a member of our strong Key Account Management team, you are responsible to
manage and further develop your customer portfolio in Switzerland and Liechtenstein.
Your key tasks
Manage customer relationships in the Swiss German speaking region
Understand your customers’ needs and represent their interests within Avaloq and act as a single point of contact between the parties
Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
Cultivate a productive customer-oriented approach with the key decision makers at the customers’ locations
Act as client relationship expert who can best allocate appropriate solutions tocustomer requirements
Manage and guide the customers through the implementation of a standardized Governance Model
Be responsible for escalation management
Lead internal project teams to support customers’ needs
Develop and implement account and business plans to reach revenue targets
Increase customer portfolio market shares through upselling opportunities
, Qualifications
Excellent business acumen
Profound knowledge of main banking processes and rules, as well as banking products/financial instruments
Proven work experience in the banking industry
Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
Excellent interpersonal and communication skills
Well-developed leadership potential
Flexibility to travel up to 30%
Fluent in German and English
It would be a real bonus if you have
Avaloq knowledge
French or Italian language skills
Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Karrierestufe
Berufseinstieg
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Vertrieb und Geschäftsentwicklung
Branchen
IT-Dienstleistungen und IT-Beratung
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Avaloq verdoppeln.