![32 Customer Service Email Templates to Support, Renew, & Refund Customers](https://cdn.statically.io/img/www.hubspot.com/hubfs/customer-service-email-template-for-refund.png)
Customer Retention: Beginner
14 POSTS
Just getting your feet wet? These articles will walk you through customer retention fundamentals and best practices.
![32 Customer Service Email Templates to Support, Renew, & Refund Customers](https://cdn.statically.io/img/www.hubspot.com/hubfs/customer-service-email-template-for-refund.png)
![How to Calculate Customer Lifetime Value (CLV) & Why It Matters](https://cdn.statically.io/img/www.hubspot.com/hubfs/how-to-calculate-customer-lifetime-value-3.jpg)
![How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]](https://cdn.statically.io/img/knowledge.hubspot.com/hubfs/ai%20customer%20service%20predictions%20%283%29.webp)
![10 Customer Retention Metrics & How to Measure Them](https://cdn.statically.io/img/www.hubspot.com/hubfs/customer-retention-metrics_17.webp)
![22 Examples of Customer Retention Strategies That Actually Work](https://cdn.statically.io/img/www.hubspot.com/hubfs/Customer-Retention-Strategies-Aug-11-2023-10-44-05-2177-PM.jpg)
![How to Prevent Buyer's Remorse](https://cdn.statically.io/img/www.hubspot.com/hubfs/buyers-remorse.webp)
![7 Ways to Boost Your Customer Retention Rate](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/customer-retention-rate.jpg)
![Why (& How) You Should Actually Listen to Your Customers](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/Listening-to-Customers-1.jpg)
![7 Customer Retention Systems (& Why CRM Should Be One of Them)](https://cdn.statically.io/img/www.hubspot.com/hubfs/customer%20retention%20and%20CRM.jpg)
![What Is Customer Churn? [Definition]](https://cdn.statically.io/img/www.hubspot.com/hubfs/what-is-customer-churn.webp)
![10 Business Email Phrases to Stop (& Start) Using With Clients](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/Business-Phrases.jpg)
![Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/GettyImages-1193498381.jpg)
![5 Reasons for Customer Churn Your Company Needs to Address](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/reasons-for-customer-churn.jpg)
![How to Prevent Customer Churn](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/prevent-customer-churn.jpg)
FEATURED RESOURCE
17 Templates to Help You Put the Customer First
Resources to help you engage and delight your customers
![](https://cdn.statically.io/img/offers.hubspot.com/hs-fs/hubfs/17-Customer-First-Templates-Ebook-.png?width=800&name=17-Customer-First-Templates-Ebook-.png)
Customer Retention: Intermediate
5 POSTS
If you're ready to delve more deeply into customer retention, check out the links below.
![How to Let Customers Know About a Price Increase (Without Losing Them), According to Pros Who've Done It](https://cdn.statically.io/img/www.hubspot.com/hubfs/price-increase_3.webp)
![12 Tips to Reduce Customer Churn (& Lower Your Churn Rate)](https://cdn.statically.io/img/www.hubspot.com/hubfs/Customer%20Churn.jpg)
![How Customer Success Teams Can Use Voice of the Customer to Improve Retention](https://cdn.statically.io/img/www.hubspot.com/hubfs/Customer%20Voice_2-1.webp)
![7 Client Relationship Management Best Practices Every Business Should Prioritize](https://cdn.statically.io/img/www.hubspot.com/hubfs/client%20relationship%20management_featured.jpg)
![Customer Loyalty and Retention: 13 Ways to Improve Yours](https://cdn.statically.io/img/www.hubspot.com/hubfs/Customer%20Retention.png)
Customer Retention: Advanced
4 POSTS
Customer retention experts: dive into these posts.
![12 Voice of the Customer Methodologies To Generate a Gold Mine of Customer Feedback](https://cdn.statically.io/img/www.hubspot.com/hubfs/Voice%20of%20the%20customer.jpg)
![Use This Tried-and-True Strategy to Create an Army of Customer Advocates](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/customer-advocates.jpg)
![How to Build a Strong Voice of the Customer Program [Infographic]](https://cdn.statically.io/img/53.fs1.hubspotusercontent-na1.net/hubfs/53/voice-of-the-customer-program.jpg)
![How to Implement Proactive Customer Service (& Why You Should)](https://cdn.statically.io/img/www.hubspot.com/hubfs/335_Proactive-Customer-Service.png)