The Hotel Manager is responsible for all aspects of operations, to day-to-day staff management and guests. Provides leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction. Responsible for managing the management team and overall targets to deliver an excellent guest experience. A Hotel Manager would also be required to manage profitability and guest satisfaction measures.
Responsibilities
Hold regular briefings and meetings with all head of departments
Ensure full compliance with operating controls, policies, procedures and service standards
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest
Deliver budget goals and set other short and long term strategic goals
Developing improvement actions, carry out costs savings
Closely monitor the reports on a daily basis and take decisions accordingly
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
Coordination with the head of departments for the execution of all activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Be accountable for the responsibilities of department heads and take ownership of all guest complaints
Lead in all aspects of business planning
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements
Requirements
Fluently spoken English
Hospitality Management degree
Previous experience in a similar role
Proven ability to effectively build and foster a team environment
Ability to make decisions in a fast-paced environment
Excellent problem solving/decision-making skills
Demonstrated commitment to customer service
Pleasant and communicative character
Professional attitude and appearance
Reliability and hard work
Great team spirit
Benefits
Seasonal or permanent employment
Competitive salary and bonuses
Accommodation and meals
Health insurance
Flight tickets
Karrierestufe
Direktor:in, VP etc.
Beschäftigungsverhältnis
Zeitarbeit
Tätigkeitsbereich
Kundenservice
Branchen
Krankenhäuser und Gesundheitseinrichtungen
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Hermes Recruitment verdoppeln.