Sam’s Club: Shopping made easy 17+

We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

I requested assistance from the Corporate Office and technical department of Sam’s Club. I did not receive any support whatsoever. I poked around my account today and found my old phone number was showing as well as an expired visa card; the one I’ve been using for my purchases. They both needed to be updated. That’s all that needed to be fixed. For the past week, I’ve been unable to place my order simply because of those items needed to be updated on my account. No one helped me fix it; I was unaware that it needed to be fixed. This is a shameful, disgraceful situation for the hellish ways I was treated, which caused me anger, deep grief and frustration for my not being able to place my order… All because of simple fixes that could’ve been done within two minutes, but no one from Sam’s Club cared to delve even into the obvious on my account, to fix the problem. I am still waiting for a substantial compensation from Sam’s Club, Corporate Office, for all that Sam’s Club put me through. The $20 gift card was sent to me by Michael Hiett, to find out if my payment would take using it, along with my credit card. After I made those simple changes on my account today, my credit card and the gift card took. Again, I am still waiting for the substantial compensation from Sam’s Club for all the horrible things that Sam’s Club unnecessarily put me through, which was absolutely no way to treat any customer… Ever!

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game).

Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send.

The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.