Safeway Deals & Delivery 4+

Great but could be better

I love a lot about this app and it’s so helpful and I’m so grateful they’ve made this. I use apps for other grocery stores too. So with that in mind, there are a few features I’d love to add to truly make this app a 5 star app. First off I think I should be able to look up items in the store easily using a search function in the app. I do like like how the app seems to change function a bit when I enter a Safeway or Vons store. Also when you scan a product there should be similar product recommendations that pop up as well, even companion products. Buying hot dogs? Suggest to me that I might need mustard and buns and what aisle in my store I can find those in. That’s extremely helpful. Also include the ability to add to my shopping list from the suggested items. Also club cards are connected to phone numbers. Usually a cell. Ask me permission to send text messages and offer me a dollar off coupon for signing up for texts. When I’m in the app creating my list send me a text message asking if I’d like to have those items delivered for free. That would be amazing. These are functions that would be helpful and also beneficial to both the customer and the store because it will retain better that customers business. Why go somewhere else when I have all my needs met in one place? It would be brilliant.

The product filtering is broken or horrible

I am shopping for pickup, I have selected my store. Each time I search for a product, I get a massive amount of listing for bulk products “sold and shipped by” random suppliers. That would make sense if I clicked on the marketplace option, or was shopping for a shipped order, but not when o have pickup and a store selected. And the filter toggles “include out of stock items” back on for every search. So how am I picking up things at my local store tomorrow that are shipped by other companies, or out of stock? I can’t, and I can’t filter all the noise out, so there are hundred of extra junk results when I am just trying to make a simple pickup order. Either filter pickup shopping as only showing things literally available to be picked up from the store, or at the very least add Safeway to the list of “sold by” in the filter so I can choose to not see all the other nonsense. Please fix this or add those extra filters as a work around ASAP.

Update edit: thanks for the response, I already contacted support through the app before writing my review, did all the troubleshooting they suggested including going to the website in the browser and seeing the same thing, clearing the cache! quitting and restarting the app, logging out and back in, and uninstalling and reinstalling. In the end the result was just “it’s a known issue, your name has been added to the list.” But I guess it’s more than just an app problem if it’s on the website too.

Developer Response ,

Thank you for sharing your honest feedback with us. Your feedback has been shared with our App Development Team for further review. If you need further assistance, please feel free to chat with us on the mobile app by visiting the FAQ page under Settings or visiting the website using your mobile browser so we can further assist you.

Really gone downhill.

Used to be great and functional, now it’s full of bugs, extremely laggy and very difficult to use because it’s CONSTANTLY “loading”. Often will display or input wrong number of items, sometimes deletes your entire cart. No longer allows you to include specific notes per item. Replacements cannot be listed as multiple, for example if you want one big item and two of the same thing in the small package would be equal you can ONLY select a direct replacement like “instead of one large you get one small” where it should be “instead of one large you get two small” but there’s no way to specify that. Buy some get some free is almost NEVER applied or picked up, if a melon is buy one get one free, you order one you will NOT get the free one and there’s no way to leave a note as a reminder for your shopper you get a free item, if you order two you will get two pay for both and not get two free. Unfortunately I’m stuck using this app as it gets worse and worse, hopefully they figure it out and get it back to how it was before. Also now they subsidize their driver with a tip, I already pay a fee for this service so between the fee and the new drivers tip you rarely save money, any money you do save is usually less than the tip they want you to give your driver, Safeway should pay their drivers fairly and stop asking customers to do it for them, when they already pay an additional fee for the service.