Roku Smart Home 4+

I love the cameras, but I wish the bitrate was higher. I also want to suggest a feature. I would like to rearrange my cameras when looking in the list of them. This way I can make them more sequential and less random. Making it easier and faster to select the camera I’m looking for or track something from camera to camera and room to room. The only option right now is to delete all my cameras and add them back in a specific order. If you ever want to add more you’ll have to do it again. For example I want my camera at the front door to be at the top, the one in the middle of the house in the middle, and the one at the back door at the end of the list. This way I know which camera I’m selecting just by it’s placement in the list.

Every time I download a recent event video from my ROKU 360 camera, the audio is like 3 seconds behind. It’s very annoying putting the footage in iMovie (any video editor) just to sync the audio, then exporting the fixed version to my cloud. What if I have to recover a dozen video clips all because the motion detection stops seconds short before more motion detection was read? Now I have to download the next video clip and another 10 more all in total to equal only 4 minutes of video all of which have out of sync audio that needs to be fixed simultaneously? I said that like I once did it before… and I did! Really annoying, especially if there’s almost nothing to help sync. The audio is synced when you record from your phone, but what are your chances of looking through the camera and finding suspicious activity in your neighborhood at 4 in the morning on a work night? It annoys me to think that this feels like a simple fix, yet somehow feels like you’re trying to defuse a bomb by cutting one of the 3 wires. I know I made this review feel like a 1-star criticism, but the camera are very helpful at its job, but the synchronization shouldn’t be my problem.

Seething with anger at the arrogant “time to update app” screen that popped up at a moment where I really needed to see my camera. The full screen, all-purple “time to update app” splash message would not let me close it and would not let me see my cameras. I paid for the cameras and paid for my subscription. I heard a quite loud, startling, unfamiliar sound while I was in the restroom. I wanted to check on it quickly, but when I opened the app, I got that splash screen. I had to stumble out, hurriedly, bruising my wrist in the process, to check what was going on with my own eyes. WHY, ROKU? Why couldn’t you just give the notification and then let me continue using the app? What was SO URGENT that I had to upgrade to version 3 of your app right then and there? I couldn’t just keep using the old version of the app for another FIVE MINUTES? REALLY? I say this as someone who has, up to this point, been very satisfied with this app, my cameras, and the whole Rokus system. Are you listening, Roku? I really want a refund for all the months I’ve paid for this app. It let me down at the precise moment it would have been helpful to be able to see what was going on.