Publix Pharmacy 4+

App a dud, pharmacy rocks

I love Publix Pharmacy. At most stores, their staff is helpful and knowledgeable. It’s a luxury that I get to use them because I’m on full disability… However, the app that I have attempted to switch to, and reduce phone calls is bunk. it doesn’t allow me enough space to hit the next button, because the dashboard at the bottom is in the way, so if you try to request a refill or for them to send a request to your doctor, you can’t hit the next button on the page asking you when you want your prescription to be ready for pick up. You cannot drop down Or swipe up. That’s only one glitch… I have an iPhone. I’m not using generic bobo device. And there is a multiple issues as well. I don’t feel like typing out. No update available apparently. I guess I’ll just have to keep calling the very busy pharmacy techs. Wait for the day, one of them goes postal, and everybody can start calling it pharmaceutical instead…

A very good pharmacy app but delivery gone bad to worse

I love Publix pharmacy over all others I have tried, and so does my physicians BUT……..App is good for ordering refills requesting new prescriptions and paying, even with easy options for delivery BUT…. getting the medications paid for delivered through IC vs previous shipping service has become a nightmare, especially with latest updates and adding groceries, and requires hours trying to get frequent problems resolved, being transferred back and forth from local pharmacy to Publix technology department to IC Delivery service departments with much confusion on all parties! In addition IC delivery carriers were not trained consistently on how to handle prescription orders, with much more confusion, cancelled deliveries, and having to reprocess refill orders not being delivered timely as needed medically., especially before a weekend or holiday season. If help is needed, getting support takes hours just to get a live person who understands the problem and can fix. Please I beg you, go back to using another delivery service for which I am happy to pay extra for, saving me much deadly stress (for my health issues) and saves hours and days of delay in getting needed medications, suffering serious consequences when delivery is delayed. Other resolution: DO NOT EVER ORDER GROCERIES WITH YOUR PRESCRIPTION DELIVERY! PAY THE EXTRA $10.

Developer Response ,

Hello. Thank you for posting this review. Our teams are always looking for ways to improve and enhance the app. Your feedback will be shared with our development team to review. Thank you for shopping at Publix! -Gabby

Awful, useless app

The Publix pharmacy app is well beneath the quality of the regular store app. You cannot add yourself to the app as a patient to log and pay for prescriptions unless you provide a refill number. However, if it’s a new prescription for which you do not have a refill you have no option to create your profile let alone mark the medication. You cannot even create much of an account because of this glitch. Accordingly, of you get a text alert and receive link to pay for a new prescription you get tossed into this nonsense loop. A courtesy email to alert Publix about this within the app is convoluted and time draining-gets you nowhere. And asking the pharmacy people directly about the app issue when you physically appear at the site gets the same response as other users have described in reviews, namely they don’t know how the app works or discourage its use because of its poor user experience. It’s also pretty aggravating that when you try to link from a text for any pharmacy service you are routed to a sign in page instead of the app opening for you. Doesn’t even have facial or PIN recognition, just email and password. You’d think if they can create a decent usable app for groceries a sister app for pharmacy would be similarly functional. And it makes me wonder about stability/security of personal information in the app, assuming you can enter any into it.

Developer Response ,

We will be happy to help get you registered. Please call us at 1-800-242-1227, please press 6 then 1 to reach our Tech Team or contact us online at https://corporate.publix.com/contact for further assistance. Thanks so much for shopping with us. -Gabby