Oticon Companion 4+

I had the ‘OticonOn’ for over a year, then was switched by my audiologist to the ‘OticonCompanion’ app. Therefore, I believe I am qualified enough to constructively critique the app correctly.

O.Companion negative characteristics-

40 second startup time from initial app reboot
All app features not seamlessly responsive
Occasionally, some features never respond at all after a reboot (ie.- volume control, human voice focus)
human voice focus feature not reliable in either noisy or quite environments
Perhaps this is the best which current technologies can offer at this time. However, I am certain most individuals who move to hearing aids are primarily interested in achieving greater human voice recognition, above all. They are not concerned with enhancing their hearing for anything else, as only quality human communication is paramount to all rational individuals.

Were a hearing aid developed that would block all other sounds, yet substantially enhance only the voice of my grandchild standing in front of me, I could easily accept any other flaws in its performance.

Until then, the joke about hearing aids being expensive ear plugs will remain.

Dear user, thank you for your insightful feedback. Do not hesitate to reach out to our Global App Support team if you are experiencing any app related issue at appsupport@oticon.com. Also, you might want to reach out to your audiologist to check if the hearing aids need a fitting adjustment to provide for the hearing quality you are missing. Kind Regards, Oticon

Oticon Companion is a TERRIBLE APP. I loved having Oticon On; it was wonderful. Things stayed connected. Never had any issues launching the app or communicating between my Apple Watch and my iPhone and the hearing aids. Was forced to changed to Oticon Companion by the manufacturer. It has sucked ever since. My hearing aids will randomly stop being paired for no apparent reason. The app loads slowly, it takes for every to re-pair. Sometimes the watch won't change the HA settings when I ask it to. I rely on these hearing aids to be able to function in my everyday environment. It got so bad, that a month ago, I actually had my audiologist send my hearing aids in one at time to the manufacturer for repair because it was disconnecting so frequently, I assumed it was a mechanical failure of the HAs themselves. Oticon couldn't find anything wrong, so they ended up replacing both hearing aids (thankfully, it was on their dime- they were ONLY a year old!!) They're disconnecting less frequently now, but they're still disconnecting. And it's FRUSTRATING. Based on this, I can only assume that it's an app issue and, when it comes time to get new hearing aids, I will be looking at other products where the technology integration is more SEAMLESS and BETTER SUPPORTED. VERY DISAPPOINTED.

Hi, thank you for your feedback. I am very sorry to hear that you are having these in-app disconnections. We will be happy to do all we can to help get you a stable connection. Please write us at appsupport@oticon.com and we will be happy to do all we can to troubleshoot this so that you can have a stable connection between your hearing aids and iPhone. A common cause for in-app disconnections can be if the hearing aids are connected to another device, such as an iPad. If this is the case, the way to transfer the connection between devices running iOS 17 is to change the audio input by tapping the airplay symbol in the top right part of the control center (opened by swiping down from the top right corner of your device) and choosing your hearing aids. For devices running iOS 16 or older you can transfer the in-app connection by starting to play any sound from the device you want to use with your hearing aids. Alternatively, it can be necessary in some cases to toggle Bluetooth OFF on the iOS device not used with the hearing aids. Best regards, Oticon

SO glad to find these comments. I truly thought I was losing my mind. My Previous hearing aids were less than $1000 Resound hearing aids that were very reliable and easily accessible Simple pairing with the iPhone : Take them from the substantial closed charger. Put them in my ears and turn on the phone! These $6,000 Oticons have no relationship, consistent pairing nor clear guidance for operation. The Resound User interface was graphic and animated. These Oticon aids and charger are unwieldy and frequently just turn off after wearing for an hour or two. I’ve had them for 2or3 months, with a lot of visits to the office. The performance is deteriorating and every visit cost (even if my dog HAD NOT eaten them and caused them to require replacement ) I then paid TWO HUNDRED DOLLARS for a heavier charger that closed so that it could sit on my nightstand and not exposed, inviting the puppy to take the devices, being far more interesting than her many objects DESIGNED and abundantly available for chewing. I was originally going to get Resound devices. If I can return these Oticons

Dear user, we would like to investigate in the root cause for the connectivity issues that you are experiencing. Do not hesitate to reach out to the Global App Support team at appsupport@oticon.com.
Kind Regards, Oticon