Mail 4+

Dear Claudia,

I hope this message finds you well.

I would like to express my sincerest gratitude for the email you sent regarding the unpleasant situation I experienced at Rodizio Grill Brazilian Steakhouse in Fort Lauderdale.

I deeply appreciate the time and consideration you took to send me your apologies. Your gesture demonstrates a high level of professionalism and commitment to customer satisfaction. Your attention and dedication to resolving the situation speak very well of your character and the restaurant you represent.

I understand that sometimes inconveniences can arise, and it is reassuring to know that, in those moments, there are people like you willing to listen and act in such an attentive and responsible manner. I greatly appreciate your effort, which seemed to me a gesture of profound humility that should be highlighted.

Thanks to your gesture, my wife and I have decided to return soon to Rodizio Grill Brazilian Steakhouse to once again enjoy your excellent service and cuisine. I would like to emphasize that we are not seeking anything for free, because there are things that money cannot buy. This letter means more to us than any economic gesture, and we just want to enjoy the excellent service we have always appreciated.

Best regards,

Carlos Lizcano - Adriana Escobar
Family Lizcano - Escobar

Ok, Apple. We get it. You’re a large corporation at war with other large corporations over internet dominance. You’re willing to use your customers as means to your ends. So it’s no great surprise when we try to read emails on this app that we get messages like “Account Error” or “This message was not downloaded from the server.” In my case, it happens all the time with my AOL and Gmail accounts. What is a nifty little surprise is that those same messages show up with my iCloud email account. That’s the funny thing about the battles in life. Once you start them, you never know where it will end. So tell us, Apple, are you at war with yourselves??? Or is it ever increasing incompetence and arrogance??? The dissatisfaction with this app and other native iOS apps speaks to a bigger problem for you, Apple. Things on our devices don’t work as well as they once did. Your customers are trying to tell you something and you don’t seem to be listening any longer. Bigger companies than you have gone out of business, companies that everyone thought would be around forever. Think Sears. Think it can’t happen to you? The nonsense with this app has been going on for over a year now. Email is a basic iOS function. For once, listen to your customers and get this thing fixed.

I’ve been having issues with this app for a couple years now and it has finally come to a boiling point. In a recent business meeting, I attempted to retrieve an email that was a year old and knew with absolute certainty that it was still sitting in my inbox. This email was not only critical for the discussion in the meeting, but it was also the main component, as it was the reason and purpose for this meeting. This was a last minute meeting, with no advance warning. Therefore, before the meeting began, I attempted to retrieve the email, but only got the message,” No results found’, even after typing the name of the sender. Furthermore, I was not able to scroll through my emails and go back to a year ago, even after numerous attempts!

After dealing with this embarrassment and frustration, I then went home and decided to log in directly to the yahoo email account. I was not only able to pull up the email, but I was also able to scroll back to a year ago and open the email..It’s quite obvious to me, based on my experience, but also in light of so many negative reviews, that this app needs a serious overhaul!! Has anyone else experienced a similar situation as this?????