FollowMyHealth‪®‬ 12+

Review

Springfield Clinic is the best!!! Before I switched my kids and I to Springfield Clinic we were going to SIU School of Medicine and they would act like they were always in a hurry once they entered the room to see my kids or myself, I’m not sure if the security/ security over booked with them with patients or they disliked their job. There were times that we couldn’t get the full conversation out or are concerned about the symptoms they would instantly cut us off and redirect us to what they thought was wrong us. I went home and found Dr. Bauk at Springfield Clinic, her and her staff are 100% amazing!!! My youngest son and I are on a medical card she took us without any judgment, my oldest son moved back in with me and got on a medical card so I called Dr. Bauk’s office and the secretary told me Dr. Bauk does not take medical cards anymore, but since my oldest son was family she was going to over ride it and accept him as a new patient because she is a family doctor and she rather have all family under her care. I just love Dr. Bauk and could never ask for a better Doctor, she is the best!!! Keep up the excellent work Dr. Bauk

Signed

Angel Chaffin

Very Difficult to Use

This app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!

Developer Response ,

Sorry to hear about the issue that you are facing. We suggest you contact your medical organization and seek technical assistance so that we can troubleshoot this, thank you.

Horrible app

At first glance this app appears to have everything you need, but sadly it’s lacking. 1. As long as you just want to read/check your health problems it seems to do the job, but reading your reports leaves something to be desired because you get one bit of information and have to piece the different screens together to get the whole picture. 2. If you want to send a message to your provider, you can forget that. My phone doesn’t have any compose button on the screen. 3. Until I return to my doctor, there is no way to contest the errors in my health history. No one in my family has ever had epilepsy, yet there it is in black and white. And that’s just one of two conditions that needs to be corrected. 4. It is very difficult to find a way to get help. That connection is on the screen before you sign in. 5. We went to the hospital to get help. The app indicates someone there can help you. Not at our hospital, everyone is clueless and no one would even admit they were supposed to know something but didn’t. On the plus side, I can sign in, unlike some others.

Come on guys, fix the problems. You are supposed to be programmers! Doesn’t anyone do testing before you release a new version? Or do you need someone with more experience to fix the problems.

Developer Response ,

We are very glad to hear from you. We are always open to suggestions and feedback. For efficiency and smooth running of our service, we will let our development team know about you’re your gracious inputs.