Best Buy 4+

I like my new TV but this order placed over the phone was not smooth. Store pick up person told us the HDMI cable was Sold Out yet my confirmation text said both TV & HDMI Cable we’re ready at pick up desk. We had to call to follow up & were told they had 7 of those cables in stock and someone made an error. We then went back to the store and cable was there. Ridiculous. Then…2 offers that came with the TV…Free Fubi & Free 3 months Apple TV streaming…only received the Fubi offer?? What the heck? Spent another hour trying to fix issue with a BOT then Agent who gave me incorrect information. Second Agent gave me correct information but said I was supposed to “Add” these two items to my Cart?? I didn’t place the order myself…I had a Customer Service person who did it over the phone. HE messed up. He obviously added the Fubi FREE offer but forgot the Apple TV offer. Good lesson to go to the Store myself. Mind you I triple verified over the phone all of items included in the Sale. Too many mistakes these days. Lesson learned.

The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.

The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.