Travel Republic 4+

I really love this app, so easy to use and navigate through but previous holidays have always been saved to the existing bookings to keep track but now they are not, my current booking doesn’t show up now and I keep having to log into the website if I want to pay to the holiday, the app is supposed to be for convenience, please get this sorted.

Used TR to travel in a group of 5 to Magaluf in September. Unbeatable prices compared to Jet2, Lastminute and Loveholidays. Customer service are super friendly, helpful and professional, apart from the odd handler who obviously is there to collect a pay check. Easy to book, easy to arrange payment schedules/methods.
Bad points: app interface could be smoother, less confusing cost breakdown i.e; flights = , insurance = … to this date I don’t know the breakdown and one of our flights were cancelled so I don’t even know if we were overcharged for the new flights.
That said, I’ve given a 5* review on the basis that TR has access to resorts and hotels that are otherwise fully booked directly and the amazing prices with comprehensive deals. The other group we flew with they paid £520pp for their stay, we paid £290pp with the emission of breakfast and the pool parties.

Although I understand things are difficult in the current situation I feel very frustrated that I cannot talk to anyone directly. TR cancelled a holiday I had for beg. August and then received another email several days later to say they’d be taking the payment balance of my holiday out of my bank. After trying to phone several times during updated times for the office to be open and emailing several times with no acknowledgement or reply I feel I need to let people know. So now I do t know whether I’m supposed to go on the holiday as it still shows in my bookings, if the payment will be taken out of my bank even though they’ve said it’s cancelled or that they have received the option of ‘refund’ as they offered on original cancellation. I wouldn’t book with this company right now, seems very dodgy!!!