Gumtree: local classified ads 12+

My review to gumtree CEO / OWNERS.

My review about Gumtree is based on approximately 9 years of usage. As I have recently complained about the new updates been made to the iOS iPhone app especially. After days and days of detailing the problems to the customers service / tweeter feed. I would get excuses after excuses after informing them Time after time. The Tech guys are apparently to blame I was told as they were trying to fix not only One problem but the whole "thing" Thus making the iOS app useless until now ( hopefully) My main question is.. Why keep updating the app as they say.. If it ain't broke why... Fix it or Anything at all ?? This is not the first time this has been happened. My solutions is easy. Plan your updates in Advance ( Well Advance ) Get the Best Tech guys Money / Gumtree co.. can afford. As it seems the Tech guys used ain't up to standard. At least to a Big business like Gumtree. Why skimp out.?? I've think someone like myself could have done a better job getting the problems solved than these.. "Paid .PROFESSIONALS " It's not rocket science really Is it?? JH..

Don’t touch this with a bargepole!

1) the place is FULL OF SCAMMERS! 2) when it comes to deleting your account they don’t do it. The data protection authorities need to look into this company because they are BREAKING GDPR RULES AND LAWS!! You have been warned!!!
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Update … Gumtree now asking for my “case reference” 🤣 they must be totally inundated with complaints. Every, and I mean EVERY TIME I’ve tried to sell something on that site I’m inundated with the same messages time and time again from the same person obviously with a LOT of different accounts. Have these idiots got nothing better to do? I can’t even get Gumtree to delete my account even after asking TWICE and being presented with the same email response asking for personal details before they will remove. So I sent the info yet they did nothing! So I asked AGAIN and received the same email requesting the exact same information I’d previously sent a week earlier! They honestly have not got a clue what they are doing. Go ahead and join if you want your personal details all over the internet but I personally will not use this site again, this is my second attempt at giving them the “benefit of the doubt” and both times I get screwed! NO MORE GUMTREE, your antics will be exposed sooner or later …. Maybe see you on PANORAMA eh!!

I would rather throw stuff away than advertise it on this site and be inundated with idiots pretending to be interested! What a frigging TOTAL WASTE OF TIME!!!

Developer Response ,

Dear user, we are sorry to hear you are having trouble deleting your account. If you could kindly reach out to us directly through our helpdesk using the link provided https://help.gumtree.com/s/contact-us using the subject line "account deletion escalation", along with your case ID, we will escalate your complaint and ensure this issue is resolved as soon as possible. Kind regards, Gumtree

Awful service from the chat team

As someone who hasn’t sold anything via a site/app like this before I found the support to be very unhelpful and rude. On the first occasion I contacted support daisy d on chat was great, I told her her I was contacted by fraudulent buyers and she help me get my item re listed as it kept getting removed automatically when I was trying to post. It then got removed again so I contacted chat and got connected to an agent called Noah v, he was not helpful at all. He reviewed my message which advised on how daisy help me and how I was just trying to get my ad up for the phone I was selling he then came back saying about how my ad violated terms or something I couldn’t even read the full message before he ended the chat with no time for me to save the chat so I could read it on my own time. I pressed back on the browser and got connected to him again somehow and he did it again before I could even ask a question on what I had done wrong. I simply cannot believe how unhelpful he was. Not good for the company it’s frustrated me and to add insult to injury I cannot contact chat at all now as it was seem he blocked my access. I’m astonished by the poor level of customer service I was shown by this Noah v guy. For the record Daisy D who spoke to first time around was great and helpful hire more people like her. Fact is the people should be given help when trying to use your site not treated this way when not sure what they have done wrong.