Back Market, Buy & Save money 12+

Big hassle to return item from Back Market and cannot contact customer service

I purchased an, iPhone 12 Pro gold 256gb from Back Market on 30th of October and received it on the 1st of November. I would like to return the item as it didn’t match the item description. When I went to the Back Market app to try to find out my purchase history on “my order” option. Strangely it shows, I haven’t purchased anything on Back Market and I can’t find my order details so can’t select the item on Order section and use the return option.
If anyone from the relevant department sees this review then please could you provide me the return information or address to return the item. It’s very frustrating that I can’t find my purchase history on my Back Mark account and it’s become a hassle to return the item.
Overall very disappointing experience as a first time customer on Back Market

A fraud company.

This is a fraud. They violate customer’s rights. I was purchasing an iPad from formal apple website but then I found somehow I bought from this website and when I got my delivery, after I opened the package, I found the screen of the iPad was damage and twisted, I was very disappointed, so I had to followed the instructions and sent them the pictures of the damaged item, and I returned the item back. Then I asked for a refund. I bought a pen at the same time, and I told them I don’t need the refund of the pen, I only asked for refund of the iPad as it’s damage. As they received the item, they said they can’t give me refund because I don’t have the pictures of the items inside the package. ?? That’s nonsense. It arrived damaged. I told them I didn’t realise it was broken until i took it out of the packaging, and I have provided photos of the damaged item taken on the day it arrived. I shouldn’t have to photograph the unboxing of the product. It’s ridiculous. AND, why would I waste my time and money to broke the item and sent it back?? I have rights under the law. They provided a broken product, it’s not my fault. Imagine you received a broken item, not functioning, and you sent it back and the seller received, and they refused to get you refund. It’s expensive. Most ridiculous experiences I have ever had in this country! Unbelievable disappointing! If I don’t have my refund back I’ll have to sue this ridiculously irresponsible company.

Developer Response ,

Hello,

I am sorry to hear about your negative review.

Could you please send me your order number + describe precisely your problem, to feedbackapp@backmarket.com?

I will do my best to help you.

Thank you,

EZECHIEL from Back Market.

Highly recommend

I have to leave this review. I was really sceptical when I first saw this website. I read all the reviews. I picked out my new iPhone and put it in my basket and I did this three times before I decided to bite the bullet and actually buy it. The phone was delivered within three days. I checked that phone over as carefully as I could and if there were any scratches or any marks at all then I couldn’t see them. I now have a new iPhone 12 which cost me a lot less than if it had been non-refurbished. If you’re thinking of buying anything from this website don’t hesitate like I did. Buy it and enjoy it. You will not be disappointed. For me now, refurbished is the way to go.