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    Seems to me like the conference chair is being evil...
    – Arno
    Commented Aug 1, 2021 at 11:14
  • 6
    Take it up with IEEE.
    – Buffy
    Commented Aug 1, 2021 at 11:15
  • 20
    Only IEEE can respond to your need. Contact them. There is at least a misunderstanding.
    – Buffy
    Commented Aug 1, 2021 at 11:31
  • 8
    IEEE crosscheck shows that the paper has been published at arxiv. arXiv isn't really a publication venue, but whatever. The conference chair possibly doesn't know the procedures very well.
    – user136193
    Commented Aug 1, 2021 at 13:32
  • 4
    @John_Krampf When the article is published on the IEEE Xplore, the posted version on arXiv should be updated with a full citation to the IEEE publication, including DOI. No other changes may be made. I'm pretty sure the general chair never checked for such details and only relied on IEEE CrossCheck results, as others also mentioned. Commented Aug 1, 2021 at 22:29