Review Highlights
“The folks at this neighborhood hardware store represent the principled manner of store operation.” in 11 reviews
“Employees are super helpful, and friendly over the phone as well.” in 4 reviews
“Everyone who works there is quite knowledgeable , but major kudos to Matt the owner and to Carl who seems to know how to fix anything!” in 6 reviews
Location & Hours
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About the Business
Papenhausen Hardware is dedicated to providing exceptional customer service, carefully selected high quality products at reasonable prices, in a well organized store. Our goal is never to be satisfied with how we are doing, but always looking to how we can improve on every single customer experience.
Ask the Community
Q:
I just picked up your last two Satco 250 Watt 120 Volt incandescent RED heat lamp light bulbs today. Is it possible for you to order more? I need 6 more. Thank you.
A:
Of course. Feel free to email us at orders@papenhausen.com or call 415-681-6717 with your name and phone number, so we can order extra for you.
Karl A., Business Owner1 year agoQ:
Do they offer knife sharpening service?
A:
We have a company called Perfect Edge Sharpening that sharpens them for us on Mondays (except the 5th Monday of a month). If you bring your knives any day before Monday, you can pick them up any day after Monday.
Karl A., Business Owner2 years ago 1 person found this helpful
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Overall rating
168 reviews
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- Ric L.San Francisco, CA15462117Jul 10, 2020
Called the day before to check on plumbing parts and copper pipe and senior shopping times.
Arrived at the Papenhausen Hardware Store on West Portal Avenue at 9AM being a senior, the staff let me in an hour before 10AM opening time.
Found all of the parts to do plumbing work.
Staff is knowledgeable and helpful.
In the past, hard to find items like incandescent specialty bulbs and plumbing parts, would take me awhile to find. If they don't have it, they've ordered it for me.
I was back home completing the job in time to relax the rest of the afternoon!
Shopping close to home makes good sense!Helpful 1Thanks 0Love this 0Oh no 0 - Joe C.San Francisco, CA361111Jun 23, 2023
Papenhausen is my GOTO hardware store just West of Twin Peaks, and only a few feet from the West Portal station...!
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Karl A.
Jun 23, 2023
Thank you!
- William I.London, United Kingdom010Jul 9, 2023
I'm thrilled to write a very positive review for our exceptional local hardware store! This place truly has it all. They never fail to amaze me with their comprehensive inventory. From small tools to the most obscure lightbulb to parts for a toilet, they have it all. What sets this store apart, though, is their extraordinary staff. They are not only incredibly helpful but also possess a wealth of knowledge. No matter what project I'm working on, they always provide expert advice and guidance and are always willing to help!
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Karl A.
Jul 9, 2023
Thank you!
- Scott D.Carmichael, CA0188Jul 13, 2023
Car keys only 6$? Came in because I needed a nut for my alternator that I lost working on my car. I ended up leaving with the nut I needed and a spare car key for 6$. A+
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Karl A.
Jul 13, 2023
I appreciate that you thought of us and came by. Nothing is more frustrating than losing or dropping a nut/bolt while working on you car. I’m glad that we made it a little less painful.
- Darren P.South Pasadena, CA95757Nov 18, 2022
Absolutely not! The service is less than agreeable and not really professional for a small business. The clerks and management seemed annoyed to be bothered to help you. Their prices are absurdly overpriced. You can absolutely find everything they sell in a nearby shop, somewhere else, or online for a much lower price. In fact, if you waste your time making a trip to this store you should be insulted by the cost of even the smallest item. Don't bother asking for a discount or a lower price, they are not interested and will not even entertain the thought.
Update: I very much appreciate Karl's response (the store manager's). If only he would have been there at the time I visited. However, sometimes you only get the one "first impression." I hope that others have a better experience than I did.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Karl A.
Nov 18, 2022
I am sorry you had a bad experience. I am the store manager and I am happy to talk with you further.
We are an extremely small store and do the best that we can. Sometimes, we make mistakes and sometimes even our best is not enough.
Feel free to reach out to me, if you’d like to talk. karl@papenhausen.com - Claudia K.San Francisco, CA06Jun 14, 2023
I would like to join those who have expressed appreciation for Papenhausen Hardware in West Portal. The staff is very knowledgeable regarding items they sell, and I have never left with the wrong accessories to our air filter which is something that can happen when ordering online. Plus, the service is excellent! For example, on several occasions they have inserted batteries for an item I purchased before I left the store. Also, twice I brought the building garage door opener to them for similar assistance. I love the selection of lanterns and flashlights they keep in stock and the fact that I can examine them closely and ask questions before purchasing.
Last year I gave gift certificates from Papenhausen for birthday and holidays and they were enthusiastically received. I am doing so again this year.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Karl A.
Jun 14, 2023
Thank you for supporting us and for appreciating what we do.
- Mark C.San Francisco, CA57Oct 3, 2023
Papenhausen Hardware is great! Nothing beats a local hardware store, especially one that has a great selection and an incredibly knowledgeable and friendly team. They have helped my family with many home projects, including plumbing, electrical, and even a complex Halloween costume!
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Karl A.
Oct 3, 2023
Thank you for your kind words and support. Be sure to show us the final product!
- Priya G.Woodley Park, Washington, DC015Jul 30, 2023
Super happy customer here. Needed to get a duplicate key made, was told elsewhere I needed to work with a locksmith. Found Papenhausen, my local West Portal hardware store. Not only was I warmly greeted, but immediately helped and keys were made. I was also told to come back if they did not work --which I had to and to my pleasant surprise new keys were made without any issue. So happy not only to have working keys but to know there is an awesome hardware store in my neighborhood!
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Karl A.
Jul 30, 2023
Thank you!
- Pstephan A.San Francisco, CA0229167Apr 17, 2021
Best weekend place for all your hardware needs!
It's local, down street and they have everything. Highly recommend and will be back...tomorrow!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Karl A.
Apr 17, 2021
Thank you for your kind words and I am glad that you had a great experience.
Unfortunately, we have temporarily reduced our hours due to COVID19 and that includes closing on Sundays. For now, we are open 8:30p-6:00p Mon-Sat. - chagua c.CA, CA01Dec 6, 2022
If there was ten stars, we would pick ten! The service is amazing! The workers are always there, and when you walk in they say to be free to ask for help! We love to look around for any cool things-they have a lot! :D They always have what you need. The prices are affordable and you can get easy discounts with the point system! We definitely would recommend this small business to any person!
PS: They have amazing hand made bags for grocery shopping or other stuff! Thanks Papenhausen!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Karl A.
Dec 6, 2022
Thank you for your support and kind words!
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