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I've just upgraded to Win10, and I am trying to sign into my Microsoft Account in order to use Cortana, however I am caught in a loop and it won't accept my credentials.

The credentials are definitely right, verified by accessing the Microsoft account via https://account.microsoft.com. Also, if I type my credentials incorrectly when trying to sign in on my PC I am told the credentials are wrong - therefore I can be certain that the authentication process is taking place.

Steps are as follows:

  • Start
  • Type "Your Account"
  • Enter
  • Scroll down on the Setting window
  • "Add a Microsoft account"
  • Enter email and password (for Microsoft account)
  • Sign in

Nothing happens. I am returned to the previous screen and not logged in.

The same is true when I place my cursor in the bottom left hand corner search bar. I am asked to sign in to be able to use Cortana, the dialogues about getting you to sign in just go round in a loop after I've entered my credentials.

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  • So you have connected your local account to your Microsoft Account correct? Do you use two-factor authentication on your Microsoft Account?
    – Ramhound
    Commented Jul 31, 2015 at 13:17
  • My local account is successfully connected (when I log into my laptop with that) - but it's my work PC and we're on a domain, so I use my domain account to sign into my laptop - this isn't connecting to my Microsoft account...
    – cw84
    Commented Jul 31, 2015 at 15:07
  • Your domain administrator may have disabled the ability to associate a Microsoft account with a domain account. (Relevant TechNet article)
    – Ben N
    Commented Jul 31, 2015 at 15:45
  • Indeed. If it is failing to connect, it's likely because, it's failing to even attempt the login
    – Ramhound
    Commented Jul 31, 2015 at 17:01
  • Don't know if this is related, but can't hurt to check. Microsoft has recently been having some strange user account corruption problems. Try deleting all Microsoft-related cookies you can identify in your browser and restart the browser. I found that it triggered some kind of reset on Microsoft's side that cleared up the problem.
    – fixer1234
    Commented Aug 1, 2015 at 18:38

1 Answer 1

Reset to default
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I've found the answer from information posted by another user on the TechNet forum. Here is the link: Can't sign in to Microsoft Account.

I jumped straight to Step 4 in the reply marked as 'Solved', which was this:

Edit your registry

HKEY_USERS.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

Here, you will see the account that is giving you trouble. Delete (right click the email address and click Delete).

Settings, Accounts, add your Microsoft account back in.

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  • 5
    In the registry when I go to HKEY_USERS.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities I can only See Default REG_SZ (value not set)
    – DollarAkshay
    Commented Aug 4, 2015 at 8:33
  • Thanks for the answer. It worked for me :) My email was listed as you said it would be.
    – Derek Foulk
    Commented Aug 5, 2015 at 1:49
  • 5
    I can only see Default REG_SZ (value not set)
    – Martin Hansen Lennox
    Commented Aug 13, 2015 at 0:33

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