Sorry if this sounds insane, but I've been trying to research this issue for over a month with no results, either the answers I get are from microsoft saying to "reinstall the app" (done several times to no avail) or from Reddit saying to simply install a different app (which doesn't actually solve the problem)
Getting to the point: Starting about two months ago, the Movies&TV app would simply give me a black player when trying to play any video files (not frozen, or a true "black screen", simply the player itself has a black display), and Groove music will open with nothing playing and then freeze after trying to play music. The issue goes away after restarting my computer, but only stays 'fixed' for a random period of time between a few hours, to 4 days before going back to not working.
I've tried:
- Scanning for Malware multiple times, using McAffe, Windows Defender, and MalwareBytes and gotten clean results from all three every time.
- re-installing the codec packs
- installing k-lite codec pack
- re-installing Movies&TV and Groove
- Updating drivers
- Updating Windows
- Rolling back to old drivers and rolling back to old Windows versions.
None of these have fixed anything, and I'm running out of options to try short of a factory reset, and even that I'm skeptical of. I'm using a pretty recent HP laptop, so I could always send it it, but I'd like to avoid that too if I can help it.
Any advice would be more than welcome!
Edit: I should add, I have tried launching in safe mode, and much like restarting and launching in normal, videos and music play, but only for that window of time mentioned earlier, before not working again.