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I am trying to download a file to a Windows 10 machine, but Norton keeps on deleting it! See first screen shot.

I've read articles about creating an "excluded folder" or sending Norton confirmation that it was a false positive, and I've gone through all the tabs on the second screenshot, but there appears to be no way to do so.

How do I prevent Norton from deleting a downloaded file which it incorrectly thinks is a threat?

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  • Why not just disable Norton until after you're done downloading the file in question? Commented Oct 20, 2016 at 15:35
  • @Ƭᴇcʜιᴇ007 How can one disable Norton? I've looked for options. I've logged on as Admin and accessed services, but "stop" is greyed out. Commented Oct 20, 2016 at 15:44

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  1. Create a folder which you don't wish Norton to scan. I called mine "Downloads - No Norton Scan".
  2. Log onto Windows as Admin. It will not work if you are logged on as a normal user, and try to just run Norton as admin, and Norton will not inform you why it isn't working.
  3. Open up Norton. Go to Antivirus => Scans and Risk =>Exclusions/Low Risk => Items to Exclude from Auto-Protect, Sonar, and Download Intelligence Detection, and add the folder to it. If desired, also add the folder to "Items to Exclude from Scans" should you wish to keep Norton false-positive files (my desire was just one-time installation of software so I did not do so).
  4. Download the file to this folder.

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