Comments to your actions...
Related with the drivers what I tried it is to right click that microphone symbol and press "Properties". Here I press again to "Properties" and after "Change configuration". Now in the tab "Driver" I pressed "Update Driver..." and I had to reboot the computer when it finish. After that, nothing changes.
You probably have updated driver for your laptop internal microphone there.
I can see that in the tab "Events" the following message stays: The device HDAUDIO\FUNC_01&VEN_10EC&DEV_0233&SUBSYS_104319AD&REV_1000\4&20195f09&0&0001 require more installation.
I'm not quite familiar with Windows 10 and I don't know what you mean by Events
tab, but:
VEN_10EC
is Realtek.
DEV_0233
points to Realtek High Definition Audio(SST).
So you should look for latest audio driver for you laptop Realtek sound card directly on ASUS support site (select proper model and OS) not trough Windows Update.
It is absolutely crucial to update your laptop audio drivers to latest ones - it seems that ASUS have many issues with combined audio port, especially under Windows 10 and updated audio drivers few times recently.
Boring theory...
You can't mix more than one analog audio signal on single analog line, on single channel (audio frequency range) without interference. Every speaker or microphone use an audio channel to send/receive audio signal.
For a headset:
- Headphones uses two (left
L
and right R
) stereo audio channels.
- Microphone uses single mono audio channel.
So a headset need 3+1 wires (three separate wires for audio channels and one common ground wire).
Analog audio cables are ended usually by jacks. Jacks have a different diameters: 2.5 mm, 3.5 mm, 6.5mm... Most common speaker/microphone jacks might be also classified by count of conductors/segments:
TS
(Tip/Sleeve) 2 conductor jacks. Pretty standardized:
T
- M
audio.
S
- G
ground.
TRS
(Tip/Ring/Sleeve) 3 conductor jacks. Also pretty standardized:
T
- L
left audio.
R
- R
right audio.
S
- G
ground wire.
TRRS
(Tip/Ring/Ring/Sleeve) 4 conductor jacks. Ugly unstandardized:
T
- L
left audio.
R
- R
right audio.
R
- G
ground wire (PC/Apple) or M
microphone audio (Nokia).
S
- M
microphone audio (PC/Apple) or G
ground wire (Nokia).
Resolution...
That's your laptop right side:
![ASUS F555L right side](https://cdn.statically.io/img/i.sstatic.net/bmFDQ.png)
And manual says:
Headphone output/microphone input combo jack port
This port allows you to connect your Notebook PC to amplified
speakers or headphones. You can also use this port to connect
your Notebook PC to an external microphone.
It's not clear if the port is:
- Combined
TRRS
jack socket and is it (L
- left, R
- right, M
- microphone, G
- ground):
- Switched
TRS
jack socked with impedance detection.
Headset should have two TRS
jacks.
IMO you should start from asking ASUS what is the port type - it can save your money and time and allow to just choose optimal solution.
Try to determine which type (LRGM
or LRMG
) TRRS
- 2xTRS
adapter you have - electrical multimeter (conductivity or resistance measurement). It is more probably that LRGM
adapter will works on PC.
Don't forget about primary audio drivers update!
Remarks:
- Headphones cable (
TRS
) connected to the port - as you noticed - will always work (it doesn't matter is the port is TRS
or TRRS
). If the port is TRRS
it is shortcuts microphone wire to ground M-G
, so maybe it is the reason why internal microphone don't work in this case.
- Try to connect only headphones cable through adapter to the port and check if internal microphone work this time. It's prevent
M-G
shortcut.
- Headset microphone connected to the
TRS
port should work.
- Headset microphone connected to the
TRRS
port won't work and will shortcut M-G
.
- Connect only headset microphone through adapter to the port. Is internal or headset microphone work this time?
Resolutions:
- Buy analog
TRRS
to 2xTRS
audio adapter of opposite type (TRRS-LRGM
vs TRRS-LRMG
) and check if it works.
- Buy USB to 2x
TRS
adapter.
IMO analog TRRS
to 2xTRS
audio adapters are better solution than USB to 2xTRS
adapter:
- USB to 2x
TRS
adapter is basically a simplified sound card and might require additional drivers.
- It's more probable that PC internal sound card is better than USB to 2x
TRS
adapter sound card so sound quality might be better.
- Wires are more reliable than electronics.
- One of two complement TRRS (
LRGM
or LRMG
) should always work.
- ;)
![hp_mic_usb](https://cdn.statically.io/img/i.sstatic.net/2qyvc.jpg)
But finally a better solution is the working one.