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  • Open disk utility and check if you can see USB there Commented Oct 16, 2015 at 7:31
  • I see 2 other things: Macintosh HD and descryptedFile.dmg
    – Dejel
    Commented Oct 16, 2015 at 7:33
  • is your USB connected to Mac, If not connect USB device and post screen shot Commented Oct 16, 2015 at 7:34
  • yes. Just sent a screen shot
    – Dejel
    Commented Oct 16, 2015 at 7:41
  • Check this link support.apple.com/kb/PH19094?locale=en_US Commented Oct 16, 2015 at 8:29