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• Cannot access the shared folder
• TCP/IP networking working as expected, but can't access Windows Shares
• Windows cannot access \\machine\sharedfolder, error code 0x80004005

• Cannot access the shared folder
• TCP/IP networking working as expected, but can't access Windows Shares
• Windows cannot access \\machine\sharedfolder, error code 0x80004005

I have to wait a very long time for windows explorer to eventually give an error when clicking on a network drive as says that the network share location refers to a location that is unavailable. When clicking on a link to the network share location, e.g. \\nas\sharename, the progress bar in the address bar takes a very long time and sits there with the red x to cancel then says that the location is not accessible. I have also gotten error code 0x80004005, unspecified error, when trying to access network shares that were on a workgroup. I was able to ping the other computer that was on the workgroup but not access or browse network shares.

###Control Panel > "Network and Sharing Center" > "Advanced sharing settings" ###

• Home or Work
• Turn on network discovery
• Turn on file and printer sharing
• Turn on sharing so anyone with network access can read and write files in the Public folders
• Media streaming is off
• Use 128-bit encryption to help protect file sharing connections (recommended)
• Use user accounts and passwords to connect to other computers
• Domain (current profile)
• Turn on network discovery
• Turn on file and printer sharing
• Turn on sharing so anyone with network access can read and write files in the Public folders
• Use 128-bit encryption to help protect file sharing connections (recommended)

• Cisco AnyConnect Secure Mobility Client Connection
• Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
• Local Area Connection
• Intel(R) Ethernet Connection I217-LM
• Wireless Network Connection
• Intel(R) Dual Band Wireless-AC 7260
• Wireless Network Connection 4
• Microsoft Virtual WiFi Miniport Adapter #3
• Wireless Network Connection 5
• Microsoft Virtual WiFi Miniport Adapter #4

• Client for Microsoft Networks
• QoS Packet Scheduler
• File and Printer Sharing for Microsoft Networks
• (unchecked) Internet Protocol Version 6 (TCP/IPv6) Properties
• Internet Protocol Version 4 (TCP/IPv4) Properties
• Obtain an IPv6 address automatically
• Obtain DNS server address automatically
• Validate Settings upon exit: (grayed out)
• Advanced: IP Settings: IP addresses: DHCP Enabled
• Advanced: IP Settings: Default gateways: (none listed)
• Advanced: IP Settings: Automatic metric: (checked)
• Advanced: DNS: DNS server addresses, in order of use: (none listed)
• Advanced: DNS: For resolution of unqualified names: (has list of DNS suffixes, grayed out, set by group policy)
• Advanced: DNS: Register this connection's addresses in DNS: (checked)
• Advanced: DNS: Use this connection's DNS suffix in DNS registration: (not checked)
• Advanced: WINS: WINS addresses, in order of use: (none listed)
• Advanced: WINS: Enable LMHOSTS lookup (checked)
• Advanced: WINS: NetBIOS setting: Default (Use NetBIOS setting from the DHCP server. If static IP address is used or the DHCP server does not provide NetBIOS setting, enable NetBIOS over TCP/IP
• Link-Layer Topology Discovery Mapper I/O Driver
• Link-Layer Topology Discovery Responder

"Local Policies" > "Security Options"

• "Network Security: LAN Manager authentication level"
• "Send LM & NTLM - use NTLMv2 session security if negotiated"

"Computer Configuration" > "Windows Settings" > "Security Settings" > "Local Policies" > "Security Options"

• Enabled policies
• Network access: Allow anonymous SID/name translation (was disabled => now enabled)
• Network access: Let Everyone permissions apply to anonymous users (was disabled => now enabled)
• Disabled policies
• Network access: Restrict anonymous access to Named Pipes and Shares (was enabled => now disabled)
• Network access: Do not allow anonymous enumeration of SAM accounts (was enabled => now disabled)
• Network access: Do not allow anonymous enumeration of SAM accounts and shares (no change)
• Microsoft network client: Digitally sign communications (always) (no change)

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

• Computer Browser (Manual) (Started)
• DHCP Client (Automatic) (Started)
• DNS Client (Automatic) (Started)
• IP Helper (Automatic) (Started)
• Microsoft Network Inspection (Manual) (Started)
• Network Access Protection Agent (Manual)
• Network Connections (Automatic) (Started)
• Network List Service (Manual) (Started)
• Network Location Awareness (Automatic) (Started)
• Network Store Interface Service (Automatic) (Started)
• Server (Automatic) (Started)
• TCP/IP NetBIOS Helper (Automatic) (Started)
• Workstation (Automatic) (Started)

The order listed under HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider has listed for both "HWOrder" and "Order"

• RDPNP,LanmanWorkstation,webclient

• (unchecked) Internet Protocol Version 6 (TCP/IPv6) Properties

nltest /sc_query:domain

nltest /dclist:domain

w32tm /query /source

netsh winsock reset c:\winsock.log

netsh int ip reset c:\ipreset.log

• Offer Receive Timeout has happened in the Interface Id 21
• Offer Receive Timeout has happened in the Interface Id 20

route print

I have to wait a very long time for windows explorer to eventually give an error when clicking on a network drive as says that the network share location refers to a location that is unavailable. When clicking on a link to the network share location, e.g. \\nas\sharename, the progress bar in the address bar takes a very long time and sits there with the red x to cancel then says that the location is not accessible. I have also gotten error code 0x80004005, unspecified error, when trying to access network shares that were on a workgroup. I was able to ping the other computer that was on the workgroup but not access or browse network shares.

###Control Panel "Network and Sharing Center" "Advanced sharing settings" ###

• Home or Work
• Turn on network discovery
• Turn on file and printer sharing
• Turn on sharing so anyone with network access can read and write files in the Public folders
• Media streaming is off
• Use 128-bit encryption to help protect file sharing connections (recommended)
• Use user accounts and passwords to connect to other computers
• Domain (current profile)
• Turn on network discovery
• Turn on file and printer sharing
• Turn on sharing so anyone with network access can read and write files in the Public folders
• Use 128-bit encryption to help protect file sharing connections (recommended)

• Cisco AnyConnect Secure Mobility Client Connection
• Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
• Local Area Connection
• Intel(R) Ethernet Connection I217-LM
• Wireless Network Connection
• Intel(R) Dual Band Wireless-AC 7260
• Wireless Network Connection 4
• Microsoft Virtual WiFi Miniport Adapter #3
• Wireless Network Connection 5
• Microsoft Virtual WiFi Miniport Adapter #4

• Client for Microsoft Networks
• QoS Packet Scheduler
• File and Printer Sharing for Microsoft Networks
• (unchecked) Internet Protocol Version 6 (TCP/IPv6) Properties
• Internet Protocol Version 4 (TCP/IPv4) Properties
• Obtain an IPv6 address automatically
• Obtain DNS server address automatically
• Validate Settings upon exit: (grayed out)
• Advanced: IP Settings: IP addresses: DHCP Enabled
• Advanced: IP Settings: Default gateways: (none listed)
• Advanced: IP Settings: Automatic metric: (checked)
• Advanced: DNS: DNS server addresses, in order of use: (none listed)
• Advanced: DNS: For resolution of unqualified names: (has list of DNS suffixes, grayed out, set by group policy)
• Advanced: DNS: Register this connection's addresses in DNS: (checked)
• Advanced: DNS: Use this connection's DNS suffix in DNS registration: (not checked)
• Advanced: WINS: WINS addresses, in order of use: (none listed)
• Advanced: WINS: Enable LMHOSTS lookup (checked)
• Advanced: WINS: NetBIOS setting: Default (Use NetBIOS setting from the DHCP server. If static IP address is used or the DHCP server does not provide NetBIOS setting, enable NetBIOS over TCP/IP
• Link-Layer Topology Discovery Mapper I/O Driver
• Link-Layer Topology Discovery Responder

"Local Policies" "Security Options"

• "Network Security: LAN Manager authentication level"
• "Send LM & NTLM - use NTLMv2 session security if negotiated"

"Computer Configuration" "Windows Settings" "Security Settings" "Local Policies" "Security Options"

• Enabled policies
• Network access: Allow anonymous SID/name translation (was disabled =now enabled)
• Network access: Let Everyone permissions apply to anonymous users (was disabled =now enabled)
• Disabled policies
• Network access: Restrict anonymous access to Named Pipes and Shares (was enabled =now disabled)
• Network access: Do not allow anonymous enumeration of SAM accounts (was enabled =now disabled)
• Network access: Do not allow anonymous enumeration of SAM accounts and shares (no change)
• Microsoft network client: Digitally sign communications (always) (no change)

Verification 100% complete.

 

Windows Resource Protection did not find any integrity violations.

• Computer Browser (Manual) (Started)
• DHCP Client (Automatic) (Started)
• DNS Client (Automatic) (Started)
• IP Helper (Automatic) (Started)
• Microsoft Network Inspection (Manual) (Started)
• Network Access Protection Agent (Manual)
• Network Connections (Automatic) (Started)
• Network List Service (Manual) (Started)
• Network Location Awareness (Automatic) (Started)
• Network Store Interface Service (Automatic) (Started)
• Server (Automatic) (Started)
• TCP/IP NetBIOS Helper (Automatic) (Started)
• Workstation (Automatic) (Started)

The order listed under HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider has listed for both HWOrder and Order

• RDPNP,LanmanWorkstation,webclient

• (unchecked) Internet Protocol Version 6 (TCP/IPv6) Properties

nltest /sc_query:domain

nltest /dclist:domain

w32tm /query /source

netsh winsock reset c:\winsock.log

netsh int ip reset c:\ipreset.log

• Offer Receive Timeout has happened in the Interface Id 21
• Offer Receive Timeout has happened in the Interface Id 20

route print

###Next Steps###

We think that the laptop might not have been configured properly with the correct image, so it was decided to start from scratch and wipe it clean with a new install

###UPDATE: Safe Mode with Networking (3/19)###

I restarted in Safe Mode with Networking and I was able to access all of the network locations that I was not able to access previously. A difference that I noticed if I clicked on the network icon

• while in safe mode with networking I was able to see NetBIOS machines, however,
• when launching windows normally I am only able to see machines found with WSD or SSDP discovery methods

I am still waiting for IT to prepare an image to reconfigure the laptop from scratch, but I would prefer not to if there is another solution