Timeline for Virtual Win XP Mode stopped HP LJ Pro M1212nf MFP printing in Win 7 Pro
Current License: CC BY-SA 3.0
11 events
| when toggle format | what | by | license | comment | |
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| Oct 22, 2013 at 22:53 | comment | added | CIA | Your printer or your print service/system registry is hosed. Confirm your printer works by connecting it to a different computer and seeing if you can add and print from it. If you can, then it means that update or something that happened to your registry or print service. Those event descriptions indicate the USB device is functioning, but it's not mapping to the printer service to be able to communicate. If you spend more than 4 hours troubleshooting, you're better off formatting and starting your entire system from scratch. | |
| Oct 22, 2013 at 20:52 | comment | added | Dee | With the printer, I tried two USB cables, both of with currently work fine with another USB device (external hard drive). With the printer, I tried three different USB ports on the computer, all of which ports currently work fine with other USB devices (flash drives, external hard drive). So, the USB cables and the USB ports on the computer all seem to be fine. The small LCD display on the printer is unchanged since before the printer problem began and still seems to be working fine now, so no clues there in what is accessible re the printer from the printer itself via its buttons/display | |
| Oct 22, 2013 at 20:37 | comment | added | Dee | However, when I tried to restore Win 7 to times before the unauthorized USB driver update, the computer hung for hours at the initializing stage of the restore, until I unplugged the power cord and restarted the computer. No problems restoring Win 7 and Virtual Win XP Mode to times after the unauthorized USB driver update but before the printer problem. | |
| Oct 22, 2013 at 20:24 | comment | added | Dee | Event 20005 Source User PnP Task (7005) Driver Management has concluded the process to add Service usbccgp for Device Instance ID USB\VID_03f0&PID_052A\000000000QJ1023rp1A with the following status: 0. Then, Event 20001 Source User PnP Task (7005) Driver Management concluded the process to install driver FileRepository\usb.inf_amd64_neutral_efc1d9d1a972acd0\usb.inf for Device Instance ID USB\VID_03F0&PID_052A\000000000OJ1023RPR1A with the following status: 0x0. My computer system (including all my PnP devices, including my printer) continued to work well until the current printer problem. | |
| Oct 22, 2013 at 20:10 | comment | added | CIA | You'd be looking for changes in the USB list. If your system doesn't detect any changes when Scan for Hardware Changes after unplugging and plugging the USB plug in, it means the USB cable is bad, the USB port is bad on your computer, or your printer isn't communicating to your computer. | |
| Oct 22, 2013 at 20:07 | comment | added | Dee | Nine days before the printer problem, I saw a notice (that said "USB driver update") flash briefly on my computer screen in the lower right corner, and then got a small Microsoft window that said to "Restart computer for the changes to take effect". There were no options to decline the update or undo the update. This update surprised me since I have Win 7 Update (and all my software)configured to prompt me first before downloading and installing any updates. A check of the System Event Log around the time of the update showed 2 events: | |
| Oct 22, 2013 at 19:54 | comment | added | Dee | The suggested actions (which I had tried before I posted the question) did not result in any changes when I tried them again and did not solve the problem. Device Manager lists no category "Printers" in its tree. Before I posted the question, I spent many hours searching my computer (in Win 7 and in Virtual Win XP Mode), including searching the event logs and looking for any changes in any files (including all hidden files) around the time that the printer problem first appeared, and searching the internet for help, all with no success. | |
| Oct 22, 2013 at 16:25 | comment | added | CIA | Unplug the USB cable from your printer and power it off. Power the printer on, then plug the USB cable in to the printer and computer. On your computer, go to Start > Devices and Printers. Go to File > Device Manager. Go to Action > Scan for Hardware Changes. If your system doesn't pick up the printer, then it means you should try a different USB port or cable. Note: if you don't need Virtual Win XP, uninstall it. | |
| Oct 22, 2013 at 16:00 | comment | added | Dee | When you wrote "Take it out of Virtual Win XP Mode", did you mean that I should uninstall Virtual Win XP Mode? I want to get the printer working in Win 7 again. I have tried a large number of things to find and fix the printer problem, but have had no success. Device Manager cannot see the printer even though it is physically connected via USB port (have tried different USB ports) to the computer. Restoring Win 7 and Virtual Win XP Mode to times before the problem does not fix the problem. How can I get the computer to see the printer, so that I can print again in Win 7? | |
| Oct 22, 2013 at 15:58 | comment | added | Dee | I had wanted to use the Virtual Win XP Mode to run a XP application that cannot run in Win 7 and to print from that application using the HP LJ Pro M1212nf MFP (my only printer) that I had been using to print in Win 7 and that I want to continue to use to print in Win 7. However, if the Virtual Win XP Mode is going to lead to problems using my printer in Win 7, then I am no longer interested in using the Virtual Win XP Mode. I have shutdown the Virtual Win XP Mode, but that action did not solve the problem. | |
| Oct 22, 2013 at 4:09 | history | answered | CIA | CC BY-SA 3.0 |