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I would urge them to contact Lenovo support. If the notebook is not under warranty, I would wipe and reimage/reinstall.– jscottCommented Aug 22, 2012 at 21:54
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Thx!The system is assumed to be 3 years old. Thus it is not covered by a warranty.– SteApCommented Aug 22, 2012 at 22:03
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1Feel free to read our FAQ and learn why this is off topic for at least two reasons.– John GardeniersCommented Aug 23, 2012 at 1:19
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Many Lenovo notebooks are covered for 3 years so don't assume it is out of warrenty without checking. You can aslo request copies of the restore media from Lenovo as well for a small charge if it is needed.– MikeAWoodCommented Aug 23, 2012 at 1:51
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The lifebelt is Lenovo's software: support.lenovo.com/ContentResources/images/…– ta.speot.isCommented Aug 23, 2012 at 2:18
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