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Rev

Hi James, everything in the Audio tab is greyed out.
– Callum
Commented May 12, 2011 at 12:29
Right-click My Computer and choose Properties. In the new window click the Hardware tab then click Device Manager. Have a look under the Sound, video and games controllers section and let me know what devices are shown. Are any of them showing errors?
– James P
Commented May 12, 2011 at 12:38
No errors: Audio Codecs, Legacy Audio Drivers, Legacy Video Capture Devices, Media Control Devices, Realtek High Definition Audio, Video Codecs.
– Callum
Commented May 12, 2011 at 12:46
Also try the following: Start-> Run -> Services.msc then look for a service called Windows Audio. What is its current status? If it shows as stopped then right-click and choose start and test the audio.
– James P
Commented May 12, 2011 at 12:46
Did it, and it's thrown a CLUE. I tried starting Windows Audio, and the error said "Can not start while in Safe Mode". My computer thinks it's in Safe Mode. Since taking the virus off, the desktop appearance has changed a bit to look more like Safe Mode, but it doesn't look like the proper safe mode. I have booted in to the "proper" safe mode numerous times today since I lost the audio. I have also restarted the computer and explicitly chosen "Start Windows Normally", same deal. Any ideas.. ?!
– Callum
Commented May 12, 2011 at 12:56

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