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thanks for your answer and the suggested tool. I'm afraid you rather missed the point of my question - you suggest memory testing; somebody else suggested Adobe automatic software downloads. My question was; in these circumstances how do you decide what to do when there are a huge range of possibilities.
– Chris Walton
Commented Mar 21, 2011 at 10:24
1

@Chris: As I said; when troubleshooting intermittent and unexplainable issues (In a none sw development situation ofcourse), if there's no log to start from, and no other markers to suggest where to start, I'd run a memory test. The logic being, it's relatively fast to run compared to trying to replicate an intermittent issue. Once ruled out then you start on the narrowing down and getting an idea as TomWij puts it.
– Matt
Commented Mar 21, 2011 at 11:11
fair enough.
– Chris Walton
Commented Mar 21, 2011 at 11:16

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