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How is an old Asus laptop running Windows 11? Did the service center test the power supply?– harrymcCommented Sep 7, 2023 at 19:33
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1Are you able to test a different cable/charger? Sometimes the brick can overheat or go bad. The laptop itself should not stop charging due to heat– Cpt.WhaleCommented Sep 7, 2023 at 19:40
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In addition to the above, the additional drain could have damaged the charging circuit. You need to get it serviced.– anonCommented Sep 7, 2023 at 20:08
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@harrymc It came preinstalled with Win10 and then auto-updated to 11 over the air. The service center did not test the power supply.– SNCCommented Sep 8, 2023 at 2:35
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@Cpt.Whale Thanks. Yes that's what I'll try next.– SNCCommented Sep 8, 2023 at 2:36
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