Timeline for Bluetooth function lost and Wifi only on 5GHz band on Windows 11 Asus Laptop with Realtek 8821CE network adapter
Current License: CC BY-SA 4.0
11 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Aug 28, 2022 at 16:41 | answer | added | joeytwiddle | timeline score: 0 | |
| Jul 24, 2022 at 15:27 | comment | added | anon | It does appear to be a hardware issue. | |
| Jul 24, 2022 at 15:24 | comment | added | Damien | The computer is a brand new one I purchased last Monday. Do you mean there is something wrong with this model? | |
| Jul 24, 2022 at 15:16 | comment | added | Ramhound | Is this a new or "new" computer you purchased used? 10th generation intel processor seems to suggest it's used. | |
| Jul 24, 2022 at 15:04 | comment | added | music2myear | If a reinstall, or driver install, doesn't fix this, because it's a new computer the best thing to do is to replace the computer. Don't let this turn you away from a given brand. Computer failure rates over the life of a computer are always U shaped. There are more failures in brand new computers, and then as the computers age the failure rates go down and then start tracking upwards again. | |
| Jul 24, 2022 at 14:33 | comment | added | Damien | @Ramhound: I re-uploaded the last image, making sure the "show hidden devices" is enabled. | |
| Jul 24, 2022 at 14:33 | history | edited | Damien | CC BY-SA 4.0 |
Updated the second image to show hidden devices
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| Jul 24, 2022 at 14:19 | comment | added | anon | WiFi is working and Bluetooth is not. It could be the wireless card or a daughter card. Given your actions and tests, yes, get the machine serviced or replaced. | |
| Jul 24, 2022 at 14:14 | comment | added | Ramhound | Can you enable hidden devices and repost your second device manager screenshot? | |
| S Jul 24, 2022 at 14:04 | review | First questions | |||
| Jul 24, 2022 at 14:30 | |||||
| S Jul 24, 2022 at 14:04 | history | asked | Damien | CC BY-SA 4.0 |