I have a DELL Insprion 15 laptop with Windows 10 installed.
Suddenly, while typing something, the keyboard stopped working. However, the mouse and the rest of Windows was working fine. To remedy the situation, I considered restarting the device.
Restart is initiated but stuck. I wanted to force shutdown by long pressing the power button. Even though I pressed it for +10 seconds several times, the computer did not shut down.
Currently, the computer still displays the "restarting" text with the blue screen. I am waiting for the computer to run out of battery. Normally it drains the battery very fast, but I guess the CPU and/or RAMs are not operational, i.e., it only powers the screen, so that it takes a long time for the battery to run out.
In case people are skeptical about whether I tried to force shutdown properly, here is a video of what is going on.
What might be the causes of forced shutdown not working? I don't think I can avoid a trip to a technical service but still any help is appreciated.