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Have him try a different cable. If it works, then the original cable is causing the problem.– KeltariCommented May 7, 2021 at 3:41
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2I'm pretty sure in order for a splitter to work properly, you need to have a splitter at your source and one at your destination. Tell him to not use the splitter and plug one Ethernet cord into the computer and see if the issue persists. If the issue does not occur, get him a switch for his room and use that instead of the splitter.– DrZooCommented May 7, 2021 at 3:43
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Is it a passive splitter or a powered 'Ethernet switch'?– grawity_u1686Commented May 7, 2021 at 7:04
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@keltari I will give this a try - Unfortunately, it doesn't always happen so hopefully I can try it when it does happen– NellielCommented May 10, 2021 at 4:22
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@DrZoo I did not realize this. I've asked him to not use it for now.– NellielCommented May 10, 2021 at 4:23
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