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    Sounds like somehow the latency when used with USB causes audio interference. I would try to hook up the device using a different usb port and reinstall the drivers. You can also try setting the power management to High-Performance
    – LPChip
    Commented Jun 12, 2020 at 11:21
  • I did try different usb and power settings, will give another go to reinstalling. thanks! Commented Jun 12, 2020 at 12:07
  • @LPChip reinstalling did not help either Commented Jun 12, 2020 at 12:43
  • 1
    One other thing that I can think of is a faulty USB cable. Can you replace the USB cable to test if that is the case?
    – LPChip
    Commented Jun 12, 2020 at 12:45
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    different drivers could make the ubuntu either filter out the cracks or make them very soft so you don't really hear them that were generated by a faulty cable
    – LPChip
    Commented Jun 12, 2020 at 13:17