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Nov 22, 2017 at 19:43 comment added Mike @Ali Chen thanks for explaining this to me. After more investigation, I have come to realize that one the Linux drivers is crashing. You were right it was not the USB hub. Thank you!
Nov 22, 2017 at 19:38 vote accept Mike
Nov 22, 2017 at 4:50 comment added Ale..chenski Also, are your converters really to USB 2.0 (HS mode, 480 Mbps), or of a standard FTDI type with FS protocol only? The "LabJack" is listed as FS mode. What are the others? Also, if the hub is VL811/12/13, it has only one TT, as I gathered from VIA website. One TT for 0.5Mbaud plus other streams will be taxing.
Nov 22, 2017 at 3:12 comment added Ale..chenski If you work with Linux, you should be able to generate kernel logs with some USB-related filters. How? I have very little idea. You don't need a better command if the product says it is VIA. VIA is good. Therefore your software is buggy. If your really want to debug it, you need a good USB protocol analyzer, with HS mode, to see why "all responses were dropped by hub", actually two of them, on both ends of the hub. It is not possible that "all" are dropped. You likely have some bug in read pipes.
Nov 22, 2017 at 2:52 comment added Mike @Ali Chen this is the web page for the product: orico.cc/goods.php?id=6056 ; they state they use the Via USB3.0 chip. Which Linux command can I run to get a better descriptor?
Nov 22, 2017 at 2:14 answer added Ale..chenski timeline score: 3
Nov 19, 2017 at 22:22 history edited Mike CC BY-SA 3.0
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Nov 19, 2017 at 5:01 history asked Mike CC BY-SA 3.0