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Does it charge properly if not in Windows, or turned off? Are you running the latest BIOS for your PC?– CharlieRBCommented Feb 4, 2016 at 16:53
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@CharlieRB I have nowhere else to test the battery, but given that the batteries did charge when the software issue was fixed temporarily, I assume this is not a hardware fault with the batteries. The batteries do not charge when the laptop is off and connected to AC power. I am running the latest BIOS (I updated it to see whether this would fix the issue to no avail).– NinjakannonCommented Feb 4, 2016 at 17:19
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The fact the battery does not charge when the laptop is off, which it should, is an indicator of a problem. This could be due to the, batteries, AC adapter or the internal charging circuit of the laptop (my guess is one of the later two). You may want to run hardware diagnostics on the unit to verify you aren't dealing with something other than a Windows/drivers issue.– CharlieRBCommented Feb 4, 2016 at 18:02
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Since it does not charge when the PC is off it is not a windows problem.– MoabCommented Feb 4, 2016 at 23:15
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1Don't forget the generic battery trick: after removing your battery, hold down the power button for 60 seconds, turn on and shutdown, and replace your battery. This can even fix problems like your laptop screen not working, and as your issue is battery related, this may have something to do with that. I have seen your problem before, and usually it is because the laptop is using more energy than it is getting - if you charge the battery when the laptop is turned off, is at 100% when you turn it back on again?– InterLinkedCommented Apr 12, 2016 at 1:09
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