The document summarizes the results of usability tests conducted on content standards for government websites. Eleven standards were tested with 11 participants from varied backgrounds. Key findings include:
- Participants expected .gov URLs and agency names to indicate official government sites.
- Preferred labels for common elements like search, contact, and FOIA emphasized clarity over acronyms.
- Locations of common elements varied but top menus were popular.
- Dates on pages should indicate when content was last updated to show current information.
The document provides an introduction to the Internet and the World Wide Web. It defines the Internet as a network of networks made up of millions of computers worldwide. The World Wide Web, which runs on the Internet, consists of documents and web pages connected through hyperlinks and accessed using a web browser. The document outlines how to navigate and search the Web using URLs, search engines, and browsing tools.
Here are the key details about keyword use in the body text:
- The body text contains multiple mentions of the keywords "Peoria" and derivatives like "Peoria Area".
- It does not contain any mentions of the keyword "Illinois".
- Overall the body text is focused on providing information about Peoria, IL, but could be optimized further by including the full target keyword phrase "Peoria Illinois".
The advice would be to optimize the body text by including at least one mention of the complete keyword phrase "Peoria Illinois" to more directly target that search term. Additional mentions of "Illinois" could also help improve relevance.
This document provides an overview of why data journalism is useful, how to get started with it, finding relevant data sources, and learning more about data skills. Some key benefits of data journalism mentioned are discovering new stories, finding examples to illustrate reporting, and presenting statistics to show broader trends. The document recommends starting with accessible spreadsheets, learning skills gradually, and finding resources for help and inspiration. It also cautions that data needs verification and should be used to enhance traditional reporting.
This document discusses how online reputation impacts hiring. Some key points:
- Recruiters and HR professionals regularly search online for information on candidates and sometimes reject candidates based on what they find, though consumers underestimate this.
- Companies increasingly require recruiters to research candidates online, especially in the US where 75% of recruiters said their company has this policy.
- Positive online reputations can influence hiring decisions greatly according to recruiters surveyed in the US, UK, Germany and France.
- Consumers have mixed views on what online information is appropriate for recruiters to examine.
The student evaluated the Central Intelligence Agency's website. They searched for "Adolf Hitler" and found 47 documents. The search options were limited and only allowed sorting by category or date/relevance. The website serves as an informational hub about the CIA's mission, history, jobs, and declassified information. However, it does not provide strategic plans or current intelligence, as most of the CIA's work is secret. The site is useful for historical reports but not for finding sensitive or current information.
This document provides an overview of techniques for collecting, cleaning, and manipulating data for investigative reporting purposes. It discusses finding and obtaining data from various sources like government databases and agencies. It also covers integrity checks, data cleaning, and evaluating outside studies. Examples are given of reports that were produced using analyzed data from sources like Medicaid and EPA. The document emphasizes being thorough in understanding data and accounting for limitations and errors.
ASD Voters Manual Final Draft TP RAP CARE EXPO Fall 2016Heather E Hanzlick
This document provides information and resources for voters on the autism spectrum in Eastern Iowa. It outlines how to register and vote in Iowa, including important dates and requirements. It discusses how to find a polling place and what to expect on election day. The document also provides tips on learning about candidates and issues, and lists various national and local resources for further information.
Ranking Factors Data 2011: SMX Elite SydneyRand Fishkin
The document summarizes data from a survey of 132 SEO professionals about factors that influence Google search rankings. It finds that SEOs now believe links are less important, comprising 45% of Google's algorithm compared to 65% in 2009. It also finds that diversity of links matters more than quantity, and links from a variety of root domains correlate most strongly with higher rankings. Facebook shares correlate most strongly out of social media factors, more so than Twitter metrics. Long titles, URLs and domains correlate negatively with rankings.
User research was conducted to evaluate a proposed new design for the BIS website and inform its optimal information architecture. Methods included workshops and one-on-one sessions testing an interactive prototype. Key findings were that the top-level navigation works well but the scope and purpose of BIS is unclear. Users expect to easily find the latest updates and news on the homepage as well as information clearly defining each department's mission and actions. The classification of policies requires clarification as regulations are sometimes difficult to locate.
This document provides tips for evaluating information found on the web. It discusses that the quality of websites varies greatly as the web is uncontrolled. It suggests evaluating websites based on factors like author credentials, date of publication, potential biases, accuracy and purpose. Recommended sources include subject directories, search engines like Google which can be refined, and .gov, .edu sites which are usually reliable. The document stresses the importance of fact checking online information against books and articles verified by experts.
The document provides guidance on how to evaluate the quality and reliability of websites for research. It identifies six key criteria: authority, accuracy, coverage, objectivity, currency, and navigation. For each criterion, it provides questions to consider in determining whether a site meets that standard, such as checking for author credentials, obvious mistakes, biased or inflammatory language, dated content, and usability of navigation. The document advises using search engines like Google to investigate authors and sponsors when information is missing from sites, and provides additional tips for effective online research.
The document provides guidance on how to evaluate the quality and reliability of websites for research. It identifies six key criteria: authority, accuracy, coverage, objectivity, currency, and navigation. For each criterion, it provides questions to consider that can help determine whether a site is a good source of information or not. The document also provides some tips on using search engines like Google to investigate authors, sponsors and potential biases. It recommends additional online research resources available through the HISD library system.
The document discusses finding credible sources for research. It emphasizes that using multiple perspectives from a variety of reliable sources helps develop a well-rounded argument. Primary sources are original works, while secondary sources analyze or discuss primary sources. The document cautions against solely using Google, Wikipedia, or top search results, as these may not always be trustworthy. It provides tips for evaluating websites like checking the author's credentials, date of publication, and presence of biases. Databases through the school are presented as a better option than open web searches, as they only contain vetted, credible sources.
The American Factfinder (Ready Reference Instructional Presentation)Austin Peter
A tutorial on using the U.S. Census American FactFinder website to answer ready reference questions and queries. Produced by Austin St. Peter @ Dominican University, River Forest, IL.
Week 3 - AssignmentResearching Government WebsitesResearching gove.docxcockekeshia
Week 3 - AssignmentResearching Government Websites
Researching government websites is a critical tool in investigative reporting. For this assignment, you will utilize selected online resources to investigate three different topics listed below.
First, choose two examples:
1. You are a business reporter and hear that the largest employer in your town is going to lay off one-third of its employees. You need to find background on the company’s financial status. Find the latest 10-K filings for a large public company in your area. Use the EDGAR database from Filings & Forms (Links to an external site.)Links to an external site.. (Paul & Hansen, 2007, p. 98).
2. In a story on an “English-only” referendum being proposed, you want to add information about the demographics of your county, particularly the Hispanic population. Search for population statistics for your county at the U.S. Census Bureau (Links to an external site.)Links to an external site.. (Paul & Hansen, 2007, 98).
3. In covering a story about domestic violence in Florida, a police officer tells you that the hot weather months are the worst – there is a jump in cases in July. Verify the accuracy of the statement by checking the Florida Department of Children and Families (Links to an external site.)Links to an external site.. (Paul & Hansen, 2007, p. 98).
Include the following elements for each of the two examples you selected:
1. Identify at least one fact from the government website to use in an investigative report for each of the two examples.
2. Describe how the data proves or disproves the underlying assumption in each of the two examples.
3. Compare how effective the data was in analyzing each of the two examples.
The assignment must be two to three pages (excluding the title and reference pages) and completed using the APA style format. The paper must include a title page, in-text citations, and a full list of references at the end. You must cite at least one reference from the textbook and at least one reference from scholarly outside reading material. References for each of the stories must also be included.
Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.
Dennis Fraser
Wednesday May 16 at 6:03am
The federal Freedom of Information Act “Provides access to all records of all federal agencies in the executive branch unless those records fall within one of nine categories of exempt information that agencies are permitted (but generally not required) to withhold” (Federal Open Government Guide, p. 4). This is open to the entire public for their use. A request can be made over the phone, online or in written word. A person is also allowed an immediate request or to ask for an expedited request. Not only that but if an agency refuses to disclose all or part of a request you have the right to request an appeal.
The thing is FOIA applies to every single agency, departme.
This document provides guidance on how to effectively search for and evaluate information found online or elsewhere. It outlines key steps such as knowing what you're looking for, developing search strategies, using effective search techniques, and evaluating websites based on accuracy, authority, perspective, currency, and coverage. Search engines and general search tips are also discussed.
Trying Not to Filter: Internet Filtering Technologies in LibrariesSarah Houghton
A presentation discussing the filtering challenge presented at the San Jose Public Library from its City Council (which the library eventually won to keep the libraries filter-free). The results of an intensive year-long study and filtering testing process are included in the presentation, as well as some information on how filters work and what to look for if you have filters in your institution.
MEMBER OF THE U.S HOUSE OF REPRESENTATIVE U.S. House Texas DistAbramMartino96
MEMBER OF THE U.S HOUSE OF REPRESENTATIVE:
U.S. House Texas District 31
John Carter
Republican
Page 1 of 3
BLC301/03 Operations Management
January 2022 Semester
ASSIGNMENT
INSTRUCTIONS TO CANDIDATES:
1. This assignment consists of a Proposal and you need to answer ALL the questions.
2. You are allowed a maximum of one (1) attempt to submit your assignment.
3. Completed assignment must be submitted by 27th March 2022.
Proposal Report
Identify a company you are familiar with, review the challenges faced by the company in the
past three (3) years. Some of the common operational challenges faced by companies are as
below:
1. Increased cost-based competition
2. Higher quality expectation
3. Demand for better service
4. More choice and variety
5. Rapid developing technology
6. Frequent new product/service introduction
7. Environmental impacts are more transparent
8. Increased ethical sensitivity
Propose tactics and operations strategies corresponding with the challenges. Your proposal
report should to cover at least three (3) challenges.
Followings are some guidance to be included in your report:
Page 2 of 3
Introduction
Objectives of the report
General background of the issues
Company Background
Type of industry
Company objectives
Company performance
Operations Challenges and Proposed Strategies
Describe the challenge.
Perform environment or industry analysis using appropriate strategic tool if required.
Each challenge should have factual support.
Solution
s could be long term or short term based on the knowledge in operations
management. You may look from the perspective of technology, supply chain management,
customer experience …
What is the prospect of the company having done all the above?>
Conclusion
Extract the key facts from the report that a busy client can read within 10 minutes. (About
200 words.)
Page 3 of 3
References
<Last 5 years web articles, blog, magazine, newspaper etc>
Appendix
<if there is any raw data, chart, analysis etc>
The assignment should be typed using Times New Roman, font size 12 and double spaced.
The total words for this assignment should not exceed 4000 words excluding references.
(100 marks)
Mark Allocated:
Introduction (10%)
Company Background (5%)
Operations Challenges and Proposed Strategies (60%)
Conclusion (5%)
References
<Last 5 years web articles, blog, magazine, newspaper etc>
Appendix
<if there is any raw data, chart, analysis etc>
Writing skill- organising (10%)
Writing skill – language (10%)
END OF ASSIGNMENT
Report #4: Representation in the U.S. House
You are to write a brief report on a current member of the U.S. House of Representatives that I will
randomly assign to you. A list of assignments for each student will appear in this week’s block by the
third week of classes.
Before beginning this assignment, make certa ...
This document discusses how employers can use social media and the internet to screen potential job candidates. It provides tips on searching candidates' profiles on LinkedIn, Facebook, Twitter, YouTube and other sites to find more information about them. While this can help in the hiring process, the document also notes legal issues around discrimination if unsuitable information is found and used in deciding not to hire a candidate.
This document provides guidance on evaluating websites for research purposes. It outlines five criteria to consider: authority, accuracy, objectivity, currency, and coverage. Authority refers to the credentials of the author/sponsor. Accuracy checks for factual errors or inconsistencies. Objectivity considers the balance/bias of perspectives presented. Currency evaluates how recently the site was updated. Coverage assesses the depth/breadth of information provided. Students are advised to apply these criteria to critically analyze a website's value before using it for research. Considering the criteria together provides a holistic evaluation of a website's reliability and usefulness.
This document provides guidance on evaluating websites for research purposes. It outlines five criteria to consider: authority, accuracy, objectivity, currency, and coverage. Authority refers to the credentials of the author/sponsor. Accuracy checks for factual errors or inconsistencies. Objectivity considers the balance/bias of perspectives presented. Currency means how recently information/links were updated. Coverage assesses the depth/breadth of information provided. Students are advised to apply these criteria to critically analyze a website's value before using it for research. Librarians can also assist with difficult-to-evaluate sites.
This document provides an overview of applying new technologies in education with a hands-on approach. It discusses key concepts related to the internet, World Wide Web 1.0 and 2.0, evaluating online resources, using tools like Google Maps, and sharing information through services such as Google Docs, Flickr, YouTube, and Dropbox. The document is intended to be covered over two sessions on January 14th and February 4th that will allow participants to gain experience using these technologies in a classroom setting.
Use Case – eGrantUse CaseKrishna Marepalli.docxjessiehampson
Use Case – eGrant
Use Case
Krishna Marepalli
ITPM 515
170068
Use Case 1Actors
1. IT experts
1. Customers/ user
Brief Description
The grants must be deposited in the customer’s account within one hour of grant approval.
Flow of Events
Preconditions
1. Each customer ought to have a valid email account
1. Each user ought to access to have a phone.
Basic Flow
1. The customer keys in their information into the system
1. The system verifies the information
1. Grants are transferred into the user’s account within one hourAlternative Flows
1. The system will send a notification to the customer if the grant has been denied with detailing the reasons for the denial.
2. If the issue undergoes technical hitches, the end user will be notifies through a message (Alla, Pazos & DelAguila, 2017).Postconditions
1. The grant amount that has been approved will be send to the customers’ account where they can withdraw at their own convenience.
Use case 2Actors
1. System
1. Customers/ User
Brief Description
Users/ customers will be able to key in their details such as email ID, valid SSN and pin codes into the web portal (Chari & Agrawal, 2018).
Flow of Events
Preconditions
1. Each customer ought to have a valid SSN
1. Each customer ought to have access to internet
1. Each user should have an Email address
Basic Flow
1. The user is prompted to enter personal details such as Email address and password.
1. The system verifies the customer details.
1. The user shall be asked to key in a secret question (Little, 2016). Alternative Flows
3. The system will not ask for the user details if the email address does not exist.
4. The user will not be prompted to select a secret question.Postconditions
1. The customer will be able to access the portal every time they need to by using their email existing email addresses.
References
Alla, S., Pazos, P., & DelAguila, R. (2017). The Impact of Requirements Management Documentation on Software Project Outcomes in Health Care. In IIE Annual Conference. Proceedings (pp. 1419-1423). Institute of Industrial and Systems Engineers (IISE).
Chari, K., & Agrawal, M. (2018). Impact of incorrect and new requirements on waterfall software project outcomes. Empirical Software Engineering, 23(1), 165-185.
Little, T. A. (2016). A Foundational Perspective on Core Competency Requirements for Project Management Initiatives.
1
Policy Advocacy Challenge 6.1 Finding Emerging Legislation in State and Federal Jurisdictions Stephanie
Davis, Research Librarian, University of California, Irvine
FEDERAL GOVERNMENT INFORMATION
In 1995, a team of librarians and technologists from the Library of Congress created THOMAS, under a
federal mandate from the 104th Congress to make federal legislative information freely available to the
public via the Internet. THOMAS, located at http:// thomas.loc.gov, is named for Thomas Jefferson and
provides access to many types of political and government ...
This document provides an overview of resources for research in sociology. It discusses plagiarism, evaluating information sources, reference resources, online databases, government data, and APA citation style. The document is a guide for sociology students conducting research and introduces tools for navigating topics like distinguishing reliable sources, searching databases like NCLIVE and government sites, and properly citing sources.
This tutorial provides students with an introduction to evaluating information found on the internet. It defines key concepts related to searching the web, such as search engines, keywords, Boolean operators and domain extensions. The document emphasizes important criteria for evaluating web information, including assessing the purpose and authority of a site, identifying when information was published, and determining if content is objective or supported by references. Students are encouraged to consider these factors to evaluate whether web information is reliable and suitable for their research needs.
In the webinar that these slides go with we explore different approaches to integrating user testing into the development of legal content for diverse audiences. Examples include user testing in the following contexts: the development of a website and mobile app in the immigration sphere, the rollout of a pro bono mobilization website, content development for a statewide website, and enhancements to user experience when navigating online forms for courts.
This document provides instructions for a research project analyzing the impact of lobbying on public policy development in the United States. Students will use online resources like OpenSecrets.org and MapLight.org to research lobbying expenditures and campaign contributions. They will then review literature on the topic and write a letter to their representative outlining their findings and views on whether the current lobbying model should be reformed. The letter will be posted on the site Congress.org for others to view and potentially send to their own representatives.
This presentation teaches effective internet research skills. It discusses different types of search engines such as regular engines like Google and Yahoo compared to metasearch engines that search multiple engines. It recommends advanced searches to narrow results and Boolean operators like AND and OR. Finally, it stresses the importance of properly citing internet sources in a bibliography with the author, title, URL, copyright date and date accessed.
Most 501c3 charities assume they can't do anything related to elections. While they can't support or oppose candidates, they can engage in many election activities that will further their mission. Learn some basics about what you can do and more importantly, what are some of the strategic considerations involved.
Similar to ICGI Content Standards: Usability Test Results, Content Managers’ Forum (20)
This memorandum from the Federal Chief Information Officer requires all publicly accessible federal websites and web services to only provide service through secure HTTPS connections by December 31, 2016. It expands on prior guidance to improve privacy and security by encrypting data transmission and verifying website identities. While HTTPS adoption has costs, the policy aims to establish a consistent, private browsing experience for the public and position the government as a leader in internet security.
This document provides guidance on making animated GIFs and other content accessible to people with disabilities. It discusses various types of disabilities that may impact accessibility like seizures, visual impairments, cognitive impairments, and motor impairments. It outlines best practices for ensuring animated content is described in text, meets safe flashing thresholds, and has non-animated equivalents. The roles of various teams in implementing accessibility are defined. Key considerations for determining if animated content is useful and guidelines for creating accessible GIFs are provided. Resources for testing accessibility and learning more are included.
Government Contact Center Council (G3C) meeting, June 12, 2014
Mary Ann Monroe, Director, Contact Center Services
Office of Citizen Services and Innovative Technologies, GSA
Government Contact Center Council (G3C) meeting, June 12, 2014
Rosetta Lue
City of Philadelphia, Office of the Managing Director’s Chief Customer Service Officer
The EEOC Intake Information Group handles inbound calls and emails from the public regarding employment discrimination. They receive over 55,000 contacts per month, with 80% resolved by the group and 20% forwarded to EEOC offices. The group measures customer experience through call monitoring, calibration sessions, and reports on service levels, wait times, and calls transferred. They also pilot employee forums and conduct continuous improvement projects like developing a call demonstration library and process comparisons to further improve service. A customer satisfaction survey found a need to better measure first call resolution, leading the group to focus more on call flows, time limits, and knowledge database use.
The document describes a Clear Communication Index created by the CDC to standardize and improve health communication practices. It contains 4 questions and 20 scored items focused on communication best practices. It is intended to help communicators develop materials that are clear, follow plain language guidelines, and are informed by communication science. It also fosters discussion between subject matter experts and communicators. Survey results found that CDC staff felt the Index would help improve their communication processes and products by bringing them more in line with best practices.
The document describes IdeaBox, an open source innovation platform used by the Consumer Financial Protection Bureau (CFPB) to generate, incubate, and implement ideas from its staff. It discusses how CFPB built the program around IdeaBox technology, a lightweight staffing model, and a playbook of resources that other agencies can replicate. A pilot program found that communications to engage key audiences helped increase participation. IdeaBox allows staff to share ideas that are then scored and refined before being pitched to leadership for potential implementation.
The document discusses the Healthcare Fraud Prevention Partnership (HFPP), which enables public and private sector health insurance entities to securely share claims data to detect and prevent healthcare fraud. The HFPP focuses on data analytics and information sharing. It built a data exchange network that defines standards for sharing claims data securely between partner organizations. This improves partners' fraud detection capabilities. The project involved defining data and network standards, and identifying roles for a Trusted Third Party to enable the system. It used an open innovation model of breaking problems into specialized contests to crowdsource solutions from a large community of contributors.
This amendment modifies Yammer's standard Terms of Service for its use by governmental agencies and departments. Key modifications include: (1) limiting liability and indemnification according to federal law; (2) allowing the agency to use Yammer for public purposes; and (3) giving the agency control over commercial content on its pages while prohibiting Yammer from using agency content for endorsements. The amendment also addresses issues like governing law, user rights, and security requirements.
This document is a content deal memorandum between Hulu and a government agency licensor. It grants Hulu the rights to stream the licensor's content through Hulu's online video service without advertising in order to make the content freely available to the public. The licensor provides content to promote open government initiatives and policies. The memorandum outlines the license terms, rights, and obligations of both parties regarding the distribution and promotion of the licensed content through Hulu.
This amendment modifies Meetup's standard Terms of Service for a United States governmental agency user. Key points include:
- The agency, not individual users, is considered the "user" and is responsible for employee actions.
- The service can be used for non-commercial, public purposes by the agency.
- The agency can publish promotional materials related to its mission.
- Liability and indemnification provisions are waived or modified according to federal law.
- The agreement is governed by federal law and the agency can terminate at any time.
- Security, privacy and records management requirements are addressed.
Let's Talk About It: Sick and Tired of Being Sick and Tiredbkling
Cancer-related fatigue is one of the most challenging treatment-related side effects. Your level of cancer-related fatigue may vary from day to day or last for extended periods of time. Let's talk about how to address your fatigue in mindful ways so you can navigate the days ahead.
Canadian Immigration Tracker - Key Slides - May 2024.pdfAndrew Griffith
Highlights
Permanent Residents increased but percentage of TR2PR slipped to 53 percent of all Permanent Residents.
Asylum claimants stable at about 16,000 per month.
Study permit applications increased (seasonal). Study permit web interests have declined by over 25 percent the past year, January to June).
IMP numbers have increased while TFWP numbers have decreased save for those with LMIA.
Citizenship numbers increased.
Slide 3 has the overall numbers and change.
Sponsor an elder in seruds old age home.pdfSERUDS INDIA
Seruds is taking care of nutritious food thrice daily, accommodation, timely healthcare, clothes, recreation like tv, radio, devotional music, etc. By providing her with these minimum basic things, she is able to live with dignity and she feels grateful to Seruds for their support. In this regard, she also needs your support and for her well-being so that she can lead the rest of her healthy life happily
Donate Us
https://serudsindia.org/elders/sponsor-an-elderly-woman-in-seruds-old-age-home/
#oldagehome #donatefoodforelders, #middaymealsforelders #monthlygroceriesforelders #mealsforelders #groceriesforoldagehome, #seruds, #kurnool, #donategroceriesforelders, #sponsorgroceriesforelders, #donatefood, #donategroceries, #charity
To help navigate current and future uncertainty and disruptive change, while effectively delivering on its mandate, UNEP has been implementing an institutionalized approach to strategic foresight and horizon scanning with the view to developing an anticipatory and future-oriented culture. This mirrors the growing interest and demand for foresight that is also reinforced by the United Nations reform agenda and the Secretary-General’s report on ‘Our Common Agenda’, which calls for all UN agencies, as well as all UN member states, to engage foresight practices more deeply and apply the derived insights to address global systemic risks. This process has culminated in the development of the present report “Navigating New Horizons – A Global Foresight Report on Planetary Health and Human Wellbeing”, produced by UNEP in collaboration with the International Science Council. The report calls for the world to pay heed and respond to a range of emerging challenges that could disrupt planetary health and wellbeing. It presents insights on eight critical global shifts that are accelerating the triple planetary crisis of climate change, biodiversity and nature loss and pollution and waste. Eighteen signals of change – identified by hundreds of global experts and distilled through regional and stakeholder consultations that included youth – offer a glimpse into potential disruptions, both positive and negative, that the world needs to keep a watching brief on. The report outlines how to create an enabling environment for better decision-making by creating a new social contract, embracing agile and adaptive governance, and increasing integrated accessible data and knowledge. The report offers a stark reminder of the interconnectedness and fragility of our systems in the 21st Century and warns that prioritizing short-term gains over anticipatory action and preparedness jeopardizes long-term prosperity and planetary health. However, it also points to the tremendous potential and human ingenuity that can be leveraged in the spirit of discovery and cooperation to deliver solutions across the triple crisis. The outcomes of the report will be integrated into UNEP’s strategic planning, potentially influencing the next UNEP Medium-Term Strategy, presenting an opportunity to consider expanding programmes in areas like artificial intelligence, new technology, and robotics in agriculture, prompting discussions on the level of engagement in these issues. This will ultimately serve UNEP in adopting a proactive posture and modernize tools for efficiency and cost savings. Furthermore, the report will serve as UNEPs contribution to the Summit of the Future. While it is not expected to substantively influence the Summit of the Future as such, it will serve to provide inputs into the preparatory discussions and events, including the High-level Political Forum, in the lead-up to the Summit of the Future as they relate to environmental dimensions.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Proper education is birth rights of all the girlsSERUDS INDIA
Every year, we distribute the educational material kits to these girls. The education kit contains School bag, Long and Short Note Books, Dictionary, Shoes, Socks, Pencils, Erasers, Writing Pad, branded school uniforms, Sketch Pens, Geometry Box, Colour Pencils, etc.
Donate Us
https://serudsindia.org/sponsor-a-child/donate-education-material/
#sponsorforgirlchild, #donateforgirleducation, #girlchildeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforgirlchildeducation, #onlinegirlchildeducation, #educationforgirlchild, #seruds, #charitydonation, #kurnool, #educationkitforgirlchild
2. The Tests:
Tested eleven content standards
Terminology
Provide description—”What would you call this?”
Rank list of options by preference
Placement on the web page
Identify placement on generic web page
Categorization
Card sort exercise
Reaction to “typical” federal page
4. The Test Participants:
Eleven participants
Mix of races/ethnicities
Variety of web experience
Wide age spectrum
Both genders
Range of formal education
5. Sponsorship of Gov Web Sites
Participants shown a homepage (HHS/HUD)
What tells you it's an official govt. site?
.gov in URL 54.5%
"U.S. Dept .of…" visible 45.5%
"Dept. of/agency name" visible 18.2%
graphic logo/seal 18.2%
other graphics 9.1%
6. Comments
“ “Mainly checks for the .gov URL such as
dot.gov and trusts it more than other sites like
.com.”
“Definitely goes to .gov for government
information and checks for the .gov URL.”
7. Link to Gov’t-wide Portal
Which label most accurately depicts:
An official gateway to all government information
in the United States
A portal containing links to federal and state
government sites
8. Ranking:
Unadjusted Adjusted
www.us.gov 1.90 2.05
www.fedinfo.gov 1.91 1.91
www.usa.gov 2.10 2.23
www.firstgov.gov 3.89 3.82
Participants thought that “U.S.” and “fed” meant
federal, and therefore, were looking for a more
encompassing term that did not seem to exclude
state governments.
9. Location
Users expected the link to be at the top of the
page:
3 participants- top left menu bar
2 participants- top right menu bar
2 participants- top nav bar
2 participants- bottom of page/
footer
10. Comments
“Regarding the site name www.firstgov.gov –
doesn’t know what this means at all.”
“Regarding the site name www.fedinfo.gov – said
this doesn’t apply to states because of the fed term.”
“Suggested govinfo.gov”
“Said firstgov.gov is ridiculous and looks like a typo”
“Said to be consistent and put all links on the left. I
don’t want to look all over the page for it. There
should be one spot where I can expect to see
everything.”
11. About Us
Which label most accurately depicts a place
where you can:
Learn who operates this web site
Learn what this organization does
Find the organizational structure of the group
that runs this site
12. Ranking
Unadjusted Adjusted
About Us 2.25 2.50
About [Organization] 2.31 2.56
Learn About Us 2.50 2.50
Who We Are 2.94 2.94
For More Information 4.50 4.50
13. Location
Users were split as to expecting the About Us
link to be at the top or the bottom of the page.
3 participants- top left menu bar
1 participant- bottom of page
1 participant- bottom/ middle of
page
1 participant- bottom/ right
14. Comments
“Expects basic stuff near the top of the page and
lower links to be more explanatory.”
“Said the test page looked as expected- it has links
to specific organizations where you can find more.
Expects to find jobs and then sees employment.”
“Said the test page looked as expected. Expects to
find email not the mailing address.”
“A guide to the organization structure is great”
“Would like to see contact us closer to the top. At
the bottom it makes me think they don’t want me to
contact them.”
15. Laws and Regulations
Card Labels
Guidance
Policy
Current Legislation in
Congress
Major Laws & Statutes
Executive Orders
Proposed Rules
Regulatory Actions
U.S. Code
Federal Register Documents
Preambles to Final Rules
Dockets
Testimony
Tester Recommendations
Legislative Rulings
Legal/ Legislation
Building a Law from Start to
Finish
Steps to Creating a Law
Information Reference/
Resources
Rules and Regulations
Governmental Procedures
16. Ranking
Laws and Regulations 1.71
Policies and Regulations 2.14
Policy 3.00
Laws and Regulatory Assistance 3.14
The majority of the participants (90%) thought “passed
and signed laws are different than proposals, so
they would not be grouped together” or “these terms
should be arranged in a developmental way.”
17. Location
The majority though the Laws and Regs link
belonged at the top of the page
4 participants- top left nav bar
2 participants- top right nav bar
2 participants- middle left menu bar
2 participants- bottom of page/
footer
18. Comments
“Divided cards into two groups. From the two groups in the card
sort would call them Preamble (for future laws) and Statutes (for
current laws).”
“Said they should be arranged in the order of the process of
becoming a law.”
“Thought these looked like the steps to creating a law.”
“Sees the list in a developmental sense such that proposed rules
come before laws. Would arrange the list into three categories
and didn’t think “Guidance” fit in the group.”
“Said terms were related but didn’t all fit together. Saw a
difference between the concrete laws and other terms.”
“Said the information did not fit together and should be broken
into categories: 1. Agency Legislation in Process, 2. Historical
Source of Information for Legislation, 3. Executive Orders, 4.
Policy & Guidance.”
19. Search
Which label most accurately depicts a place where you can:
Enter terms in order to find content most relevant to your needs
Scan a website using keywords to find matching information
Use single words or phrases to quickly locate information within
an agency's web site
6 out of 10 (60%) of the participants came up with at least one label
suggestion that included the word “Search” (search, keyword
search, quick search, etc.).
20. Ranking
Users were provided the following options:
Find It
Ask
Search
Where do I…
Select a Topic
Clear preference here: 80% of the participants tested ranked the
label “Search” #1.
For most participants "Ask" ranked very low, and some
commented it sounded like Ask Jeeves or like one could actually
ask questions online. Many participants would like a "Select a
Topic" feature and would expect to see a drop-down menu, but
said this was obviously different than Search.
21. Location
90% expected Search to be somewhere in
the top menu bar
Right hand side of the bar 4
Left hand side of the bar 2
Center of the bar 0
No real preference within bar 3
22. Search Preferences
Participants were given color printouts of three home
pages:
example with search box empty (ED.gov, box in left hand
menu)
example with search box filled in (DOT.gov, filled box in
header graphic)
example with no search box, just a link to "Search" (DOD,
link in menu bar)
During this test, 60% of the participants expressed a
definite liking for a “search box” (2 with text inside, 2
empty, 2 no preference or didn’t matter).
23. Contact Us
Which label most accurately depicts a place where you
can:
Email the owners of the site
Get the phone number of the site owners
Get the address of the site owners
Report a technical issue or a question about the site
Suggestions for labels included Public Information (3),
Request… (3), For More Info (3), FOIA (2 – one
user had worked for govt. and recognized acronym).
25. Location
70% expected to find the Contact Us link at the
bottom of the page
3 participants- top right menu bar
3 participants- bottom left menu bar
2 participants- bottom of page
1 participant- bottom right menu bar
1 participant- bottom center of page
26. Comments
“Said this should be a link to a phone
directory for agencies, divisions, and bureaus
. . . you can never find anybody anymore!”
“Thinks agencies should send at least a
boiler plate response in an email.”
“Contact Us should be a way to email an
agency.”
27. FOIA
Which label most accurately depicts a place
where you can:
Learn about your rights to request from a
Government Agency public information that in
the past had not been available to the public.
Request information – such as books, charts,
emails, and records - on a specific
Government Agency’s activities.
28. Ranking
Unadjusted Adjusted
Public Rights to Gov Info 2.43 3.18
Public Access to Gov Info 2.50 2.82
Freedom to Request 2.86 3.59
Request Gov Info 3.44 3.55
Freedom of Information Act 3.67 3.77
FOIA 4.07 4.23
29. Location
Participants were mixed on expected location:
5 participants left menu bar
3 participants page center
4 participants bottom of page
2 participants right menu bar
30. Comments
“Recognized "Freedom of Info" Thinks media/big wigs have this,
not people like her… Would not recognize FOIA, Definitely
prefers the term "public" Tells her she, a citizen, has access to
it.”
“[says] If she didn't know FOIA, she would pick public
rights/access.”
“"Rights" suggests these may be problems or roadblocks in
getting the info.”
“… people want to go right to submitting a request. The example
page [USDA FOIA page] is what's expected but info about law is
not useful…. Links on the page should be moved up.”
“Example page: does not like to have to go to another page to
find out more about filing a request.”
31. Current Information
Test participants were shown two pages:
Today’s Date at top of page (DOL)
Last Modified Date at bottom of page (BLS)
Is this page up to date?
What does the date indicate?
Is this date useful?
32. Ranking
Participants were then asked to rank, in terms
of usefulness, the following types of dates:
Today’s Date
Posted Date
Last Modified Date
Last Reviewed Date
Last Certified Date
Last Updated Date
Creation Date
33. Results
Participants either loved or hated Today’s Date:
“Today's date doesn't tell whether info is current.”
“Likes both Today's Date and Last Modified.. Depends on
info he's looking for.”
“Date up on top left corner is not updated date, not useful.”
“Date by itself could mean today. Many people may not
know what "modified" means - but there has to be a label
with a date.”
“Today's date is important. Indicates that page is kept
current all day. Stats should be current!”
34. Results
Participants seemed to like either “Last
Modified” and “Last Updated” to indicate the
currency of content on a particular page.
Several ranked them equally or close to
equal.
“Stats and Statements of fact- wants a last
modified date. If no date no way of knowing how
accurate or up to date is the info.”
“Last modified-content updated. TP likes the last
modified date info.”
35. Location
Most participants expect the date to be at the
top of the page:
5 participants- top left of page
2 participants gave an expected location vs.
actual (desired) location--“prefer top of page,
expect upper right”
36. FAQs or Common Questions
Which label most accurately depicts a place where you
can find information requested most often from the
agency?
4 out of 11 (36%)- Frequently Asked Questions
3 out of 11 (27%)- FAQs
Other suggestions: Frequently Requested…, Most Often
Requested….
Strong preference for “standard” labels of Frequently Asked Questions
or FAQs. Note: Throughout testing, users often expressed dislike
for, or confusion from, acronyms such as FAQ, FOIA, etc.
37. Location
Participants were mixed on expected location:
3 participants- top left of page
2 participants- bottom of page
3 participants- right menu bar (1
bottom, 2 unspecified)
2 participants- middle of left menu
bar
38. Comments
“Doesn't like to hunt. Uses it as a last resort.
Looking for questions/answers. On test page [EPA
FAQ on Radon]…a lot on one page.”
“Want to reach a human being. Not machine.”
“Usually get the answers I want”
“Would like contact info or help if you can't find what
you need.
“Does use FAQs depending on what he is looking
for, if he doesn't see info on first page and he thinks
it is common information.”
39. No Fear Act
Which label most accurately depicts a place where you can:
See a summary of any grievances related to unfair treatment of a
person or group on the basis of prejudice filed against an agency
Find statistical information about any acts of reprisal against
government workers who reported unfair treatment at an agency
Suggestions for labels included: Grievances, Government Workers
Disputes, Report on Grievances, Discrimination Against
Government Employees, Employee Actions & Grievances,
Reprisal, Discriminatory Site, Unfair Employment…
40. Ranking
Discrimination and Retaliation Complaints 2.20 2.41
Equal Employment Opportunity Complaints 2.44 2.82
Equal Employment Opportunity Data 3.25 4.45
Employee Complaint Data 3.56 3.73
Federal Employee Antidiscrimination 4.29 4.64
and Retaliation Act
EEO Data 4.75 5.05
Antidiscrimination & Whistleblower 4.88 4.91
Protection Reporting
41. Location
Top locations selected on generic page layout:
5 of 11 (45%) of participants- look for it at
bottom of the page, (no predominance for
left/right/center).
4 of 11 (36%) of participants- look for it in
top nav bar, (2 left side, 2 right side)
42. Comments
“Didn't like Federal Employee
Antidiscrimination & Retaliation Act and
Antidiscrimination & Whistleblower Protection
Reporting because they were "very wordy"”
“Employee Complaint Data is too generic and
vague, not very familiar with EEO or EEOC”
43. Web Site Policies and
Important Notices
Card Sort Items
Privacy & Security Statement
Freedom of Information Act (FOIA)
Information Quality Guidelines
Portable Document Format (PDF)
Accessibility Policy
Linking to Outside Websites
Disclaimer of Endorsement
Copyright Information
No Fear Act
Photo Credits
Schedule for Publishing Information
Nondiscrimination Statement
Legal Notices
Free Commercial Downloads
Participant Suggestions
Policies
Legal
Overall Info
Site Info
Additional Info
Information Guidelines
Information Statement
44. Card Sort Results
Users had a lot of difficulty creating one group
that covered all topics. Some users suggested
two groupings of “legal” and “information”.
The following content items were singled out by
multiple (3+) users as either irrelevant or
confusing with relationship to grouping the other
items: PDF, Linking To Outside Websites, Free
Commercial Downloads, and Photo Credits.
Participant comment: “stuff you don’t even know
what it is. PDF? Photo Credits?”
45. Ranking
Unadjusted Adjusted
Notices and Disclaimers 1.50 1.55
Site Notices and Links 2.44 2.50
Site Policies and Links 2.71 2.85
Important Notices 3.00 3.09
Note: 54% of the participants ranked “Important
Notices” at or near the bottom.
46. Location
Whatever we call it, users expect to find it at
the bottom of the page:
7 of 11 (63%) of participants- look for it at
bottom of the page (0 left side, 2 right side, 1
center, 4 not specified)
No other location got more than 1 suggestion.
47. Comments
“Important Notices (this doesn't say anything)”
“Does not know what "Accessibility Policy" is. Accessibility does
not fit.”
“Keep policies/legal info separate from free stuff .”
“Card Sort: PDF, Linking to Outside Websites, Free Commercial
Downloads -these three don't fit with others”
“Free Commercial Downloads - What does that mean! Nothing to
do with govt.”
“"I like policies more than notices. " "They are legal policies not
all are site policies." Why is "Photo Credits" here.”
“No to [suggested label] Important Notices (Not important)”
48. What testing could be done
next
Two tests were already designed by the
testing subcommittee but were dropped from
this round of testing because of time
constraints
Label, location and expected content for “Jobs”,
“Privacy”, “Site Index” and “Site Map”.
Best practices for Linking to Outside Websites.
49. Possible additional tests
Label, location and content for “Information
Quality Guidelines”
Appropriate content and best practices for
cross-government portal implementation
Plain language (writing content for the web)
Limited English Proficiency (translation
services / cross-language content delivery)