Content Recommendations - Database upgrades
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 2024 - 09:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 22, 2024 - 13:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 2024 - 09:00 UTC
Scheduled - Optimizely Content Recommendations will be migrating customer databases to a new product offered by Azure. This migration will ensure continued performance and reliability of Content Recs. During this time customers may experience brief periods of degraded service.

Please reach out should you have any questions, or notice any issues during the migration: support@optimizely.com
Jul 22, 2024 09:00 - Aug 9, 2024 17:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Under Maintenance
Content Recommendations API Under Maintenance
Content Recommendations Management Interface Under Maintenance
Visitor Intelligence Operational
Content Recommendations - EMEA Region Under Maintenance
Content Recommendations API Under Maintenance
Content Recommendations Management Interface Under Maintenance
Visitor Intelligence Operational
Content Recommendations - NA Region Under Maintenance
Content Recommendations API Under Maintenance
Content Recommendations Management Interface Under Maintenance
Visitor Intelligence Operational
Content Recommendations - CAEA Region Under Maintenance
Content Recommendations API Under Maintenance
Content Recommendations Management Interface Under Maintenance
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2024

No incidents reported today.

Aug 2, 2024

No incidents reported.

Aug 1, 2024
Experimentation - CDN Migration
Completed - The scheduled maintenance has been completed.
Aug 1, 00:00 UTC
Update - The Optimizely Experimentation team continues to monitor the results of the CDN migration for Web and Feature Experimentation. While no concerns have been observed, if you encounter any issues, please reach out to support@optimizely.com
Jul 26, 14:49 UTC
Verifying - Optimizely Experimentation have successfully completed the CDN migration for both Web and Feature Experimentation. We are actively monitoring the results. If you do notice any issues, please contact support@optimizely.com.
Jul 18, 10:04 UTC
Update - We are starting with the next step in the migration, work window 9 AM (UTC) to 10 AM (UTC). We expect the actual time for the work to be around 15 minutes and will provide more information when its completed.
Jul 18, 08:06 UTC
Update - The migration activities handled today have been completed successfully, we are closely monitoring the system. We will provide another update before the next step.
Jul 17, 09:41 UTC
Update - We are starting with the next step in the migration, work window 9 AM (UTC) to 10 AM (UTC). We expect the actual time for the work to be around 15 minutes and will provide more information when its completed.
Jul 17, 08:58 UTC
Update - The first phase of the planned Optimizely CDN migration is complete as of June 30, 2024.

We have, however, identified additional work that we expect to continue through the month of July as a second phase. During this upcoming phase, we may reach out to select customers to review specific customer-side CDN setups, so please keep an eye out for potential direct communication from your account team.

More information on the use of CDNs alongside Optimizely is available here:
https://docs.developers.optimizely.com/feature-experimentation/docs/content-delivery-networks

As always, if you notice any issues, please contact support@optimizely.com
Jul 2, 20:33 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 25, 20:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 UTC
Scheduled - - Optimizely Experimentation is planning a CDN migration for both Web and Feature Experimentation. The migration will take place between June 10th and June 30th and will update the CDN that delivers our snippet and datafiles.
The new infrastructure will provide better performance while allowing us to reduce the overhead of managing multiple CDNs . There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact
support@optimizely.com
. Be sure to subscribe to this page to stay in the loop, as we will post any relevant updates as they become available.
May 30, 14:53 UTC
Jul 31, 2024

No incidents reported.

Jul 30, 2024

No incidents reported.

Jul 29, 2024

No incidents reported.

Jul 28, 2024

No incidents reported.

Jul 27, 2024

No incidents reported.

Jul 26, 2024
Search and Navigation EMEA03 experiencing high load
Resolved - No further issues have been observed over the last several hours, and all systems remain fully operational.
Jul 26, 20:29 UTC
Monitoring - The issue has been identified and a fix has been implemented. Resources have returned to a stable condition, and we will continue to monitor for any further disruption.
Jul 26, 15:57 UTC
Investigating - We are currently investigating high load issue in Search and Navigation on EMEA03, with impacts observed in one or more areas.
Jul 26, 15:23 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Delay Creating Flags in Newly Created Projects
Resolved - This incident has been resolved.
Jul 23, 21:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:06 UTC
Investigating - We are currently experiencing a delay when creating flags in newly created Feature Experimentation projects, which may take up to a minute. If you encounter a "Something went wrong" message, please wait before trying again. Our team is investigating and we will keep you updated on the progress.
Jul 22, 19:03 UTC
Experimentation Configuration Database Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 21:02 UTC
Update - On Saturday, July 20th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
Jun 13, 13:17 UTC
Scheduled - On Saturday, June 29th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
May 31, 19:55 UTC
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage